Client Coordinator

Symetri is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class engineering, design, process automation, and data management technologies.

Job Summary : The Client Coordinator works with the outside sales teams to ensure timely quotes for renewals and new subscriptions. The Client Coordinator will demonstrate a passion for client success by focusing on supporting customers through all levels of the sales process including onboarding, customer service calls, contract renewals and account changes.

Essential Functions :

• Act as liaison between the organization and the client
• Meet with Sales Reps to review upcoming renewals and plan ahead
• Facilitate client communication
• Facilitate client renewal process
• Coordinate consolidation of contracts
• Promote adoption of three-year agreements
• Maintain compliance with Autodesk standard practices for order processing
• Addition from Nora : Knowledge of Autodesk policy changes concerning renewal and new software purchases.
• Assist in organization of account hierarchies
• Assist clients in use of Autodesk account
• Facilitate Symetri US standard operating procedures throughout customer engagement process
• Perform additional duties as requested or assigned

Required Knowledge, Skills, Abilities, and Other Characteristics (KSAOs) :

Required Education, Experience, & Certifications :

BENEFITS :

EOE / Veteran / Disabled