Billing Representative

Billing Representative

Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to school districts nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students.

We are a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We place a high value on "cameras on" engagement, schedule coordination and cross-functional communication to stay connected with each other when working in different places. Many roles require travel to create opportunities to engage in-person with our school partners, our clinicians, and each other.

About This Role

The Finance team is integral to student, provider, and company success. Everything we do at Presence is in service of ensuring that each student receives the therapy and evaluation services required to support their learning needs. The Finance teams' primary focus is to ensure internal and external customer requirements are met timely, accurately, and in a professional manner. The team facilitates communication, information exchange, and relationships with providers, customers, and company-wide team members. Success in this role requires attention to detail, knowledge of billing process, exceptional communication skills (written and oral), and an ability to identify and deliver contractual requirements.

As a Billing Representative, you will work with providers, customers, sales, customer success, and other finance team members to ensure customer invoicing and provider timekeeping is completed timely, accurately, and in accordance with the customer contract and company policy. We consider this to be a key player role.

What Will You Do At Presence?

• Contact customers and providers via phone and email to resolve collection and billing issues
• Utilize customer platforms, as necessary, to ensure proper invoicing, documentation, and remittance
• Coordinate with sales and customer success to resolve billing and timekeeping issues
• Invoice customers according to contractual frequency and terms
• Conduct account research and analysis on errors and issues
• Highlight to management customer accounts at risk of collectability
• Prepare and maintain a clean aging and other reports relating to Accounts Receivable
• Ensure providers are submitting timecards weekly
• Facilitate customer and provider communication with Presence
• Act as a conduit for escalations for providers
• Maintain proper records in company-wide systems
• Suggest and assist with the implementation of process improvements

What Are We Looking For?

Requirements

What Will Help You Succeed Here?

What Are Some Of The Benefits We Offer?

This role is also eligible to participate in Presence's equity plan subject to the terms of the applicable plans and policies.

An employee's starting pay will be determined based on job-related skills, experience, qualifications, and market conditions. Hourly Rate of $22-23 / hour.

Where Is This Position Located?