Talent.com
Senior Avaya Contact Center Telecom Engineer
Senior Avaya Contact Center Telecom EngineerSira Consulting • Charlotte, NC, North Carolina, USA
Senior Avaya Contact Center Telecom Engineer

Senior Avaya Contact Center Telecom Engineer

Sira Consulting • Charlotte, NC, North Carolina, USA
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Title : Senior Avaya Contact Center Telecom Engineer

Location : Charlotte, North Carolina, United States

Employment Type : Contract

Project Overview :

We are seeking a highly skilled Senior Avaya Contact Center Telecom Engineer to support a newly inherited integration project focused on building a robust Contact Center IVR for our Charlotte, North Carolina business operations. The role involves close collaboration with internal teams and external vendors responsible for major implementation activities.

Key Responsibilities :

  • Design, implement, and support Avaya-based Contact Center solutions.
  • Participate in the IVR build and integration efforts with external vendors.
  • Configure and optimize systems involving Swampfox (Contact Center) , Verint , and Korbyt (Wallboard) solutions.
  • Ensure high availability, performance, and scalability of the telecom environment.
  • Collaborate with business and technical stakeholders to deliver seamless communication solutions.

Required Skills & Experience :

  • Strong hands-on experience with Avaya Contact Center technologies .
  • Working knowledge of Swampfox , Verint , and Korbyt platforms.
  • Proven background in Contact Center engineering, IVR configuration, and telecom integrations .
  • Excellent troubleshooting, documentation, and vendor coordination skills.

    • Nice to Have :

  • Experience working in enterprise environments with complex contact center ecosystems.
  • Familiarity with voice network operations and telecom infrastructure .
    • serp_jobs.job_alerts.create_a_job

    Contact Center Engineer • Charlotte, NC, North Carolina, USA

    Job_description.internal_linking.related_jobs
    Call / Dispatch Center Representative

    Call / Dispatch Center Representative

    AFL Telecommunications • Charlotte, NC, US
    serp_jobs.job_card.full_time
    Afl Call / Dispatch Center Representative.AFL provides industry-leading fiber optic products and services across the globe. Our company was founded in 1984 with a single fiber optic cable and now we...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Banking Center Manager III

    Banking Center Manager III

    USA Jobs • Cornelius, NC, US
    serp_jobs.job_card.full_time
    Location : Onsite at the location in the posting.This role is primarily responsible for driving business growth and expanding our client base within the banking center. The focus will be on proactive...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Remote Call Center Representative

    Remote Call Center Representative

    TechOp Solutions International • Charlotte, NC, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Customer Service Representative.TechOp Solutions is seeking Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellen...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Relationship Banker

    Senior Relationship Banker

    First National Bank of Pennsylvania • Statesville, NC, United States
    serp_jobs.job_card.full_time
    Make a difference - for us and for your future.This position is primarily responsible for the execution of traditional consumer banking asks of retail banking customers. The incumbent is responsible...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Network Operations Analyst (Charlotte)

    Network Operations Analyst (Charlotte)

    Matlen Silver • Charlotte, NC, US
    serp_jobs.job_card.part_time
    The primary function of this role is to triage, diagnosis and remediate network systems and service, which includes triaging and remediating incidents related Wide Area Network (WAN) and Local Area...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Dotnet Developer (Fort Mill)

    Senior Dotnet Developer (Fort Mill)

    Incedo Inc. • Fort Mill, SC, US
    serp_jobs.job_card.full_time +1
    Fort Mill, SC / New York Hybrid (2-3 Days Onsite).Will be responsible for the design, development, integration, and maintenance of Modern Advisor and Investor applications primarily focused on AWS Te...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Part Time Auction Support Specialist (Manheim)

    Part Time Auction Support Specialist (Manheim)

    Cox Enterprises • Statesville, NC, US
    serp_jobs.job_card.part_time
    Job Family Group : Vehicle Operations.Job Profile : Virtual Block Specialist I.Management Level : Individual Contributor. Flexible Work Option : No remote option; must work at a specified Cox location.C...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Call Center Agent (Panama)

    Call Center Agent (Panama)

    24 Hours Group • Charlotte, NC, US
    serp_jobs.job_card.full_time
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Network Engineer

    Network Engineer

    TEKsystems • Fort Mill, SC, United States
    serp_jobs.job_card.full_time
    Seeking a Network Engineer for our customer's Infrastructure and Operations organization.This Engineer will possess technical expertise and engineering skill which allows her / him to be grow into a ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Warehouse Associate - Loader / Unloader - 2nd Shift

    Warehouse Associate - Loader / Unloader - 2nd Shift

    Cintas • Statesville, NC, US
    serp_jobs.job_card.full_time
    Warehouse Associate - Loader / Unloader - 2nd Shift.Cintas is seeking a Warehouse Associate Loader / Unloader to support the Rental Division. Loader / Unloaders are responsible for driving company trucks...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    CFD Engineer - Motorsports Aerodynamics

    CFD Engineer - Motorsports Aerodynamics

    LEGACY MOTOR CLUB • Statesville, North Carolina, United States
    serp_jobs.job_card.full_time
    We are launching a cutting-edge Computational Fluid Dynamics (CFD) program to enhance aerodynamic development for a NASCAR Cup Series team. This initiative will also support the refinement of simula...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Call Center Support

    Call Center Support

    APS • Charlotte, NC, US
    serp_jobs.job_card.full_time
    Automation Personnel Services is an Essential Business Support Provider.Automation Personnel Services is a winner of several Best of Class awards in the Staffing Industry.Winner SAFETY Standard of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Level 1 Service Desk - HYBRID in Rock Hill, SC (Rock Hill)

    Level 1 Service Desk - HYBRID in Rock Hill, SC (Rock Hill)

    TEK Connexion • Rock Hill, SC, US
    serp_jobs.job_card.part_time
    On-site days are Tuesday, Wednesday and Thursday in Rock Hill, SC.Remote days are Monday and Friday.Tier1 - 8 : 00AM 5 : 00PM, M-F, 6mos. The role of the Service Desk Tier 1 Analyst is to provide first...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Charlotte - FT Call Center Agent I- January 2026

    Charlotte - FT Call Center Agent I- January 2026

    American Red Cross • Charlotte, NC, United States
    serp_jobs.job_card.full_time
    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Remote Contingent Contact Center Agent

    Remote Contingent Contact Center Agent

    MCI • Charlotte, NC, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Digital Manager, Service Center

    Digital Manager, Service Center

    LPL Financial • Fort Mill, SC, US
    serp_jobs.job_card.full_time
    Are you a dynamic leader with a passion for driving success? Do you possess a natural talent for inspiring and motivating others to achieve greatness? If so, we have an exciting opportunity for you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    PT Center Store Associate

    PT Center Store Associate

    Food Lion • Troutman, NC, US
    serp_jobs.job_card.full_time
    Category / Area of Expertise : Retail Operations Job Requisition : 469605 Address : USA-NC-Troutman-520 North Main Street Store Code : Store 00701 Grocery (7214132) Food Lion has been providing an easy, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Manager

    Customer Service Manager

    Ingles Markets Inc • Statesville, NC, US
    serp_jobs.job_card.full_time
    Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional customer service, while maintaining a high level of productivity, and complying wit...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted