Technical Support 3

Job Title : Technical Support 3

Job ID : 25-05720

Location : Lansing, MI

Duration : 1 year with possible extension

General Summary of Function / Purpose of Position

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.

Top Skills :

Minimum of 3+ years of IT experience is required

Minimum of 3+ years of customer service experience is required.

Clear and concise communication skills required.

What are the essential duties of this position

Communicate effectively, both orally and in writing, with users, unit staff and Managers

Maintain a broad system knowledge, knowledge of computer related equipment, and end user software

Analyze operational problems

Investigate alternative solutions and potential risk

Initiate corrective action

Record and report status