Credit and Collections Manager

Job Title : Credit and Collections Manager

Location : Kansas City, MO or DeKalb, Illinois (hybrid)

This role is responsible for overseeing the evaluation of customer creditworthiness, establishing credit terms, managing accounts receivable performance, and ensuring timely collections - all while partnering closely with Sales and Operations to enable growth with minimal risk.

Key Responsibilities

• Develop, implement, and enforce credit and collections policies and procedures that align with business goals and risk tolerance.
• Analyze credit applications, customer financials, and payment trends to establish or adjust credit limits and terms.
• Manage the full accounts receivable cycle, including aging analysis, collection strategies, and dispute resolution.
• Lead and mentor the accounts receivable team; provide direction, training, and performance management.
• Monitor and report on key credit metrics, including DSO, bad debt exposure, and collection efficiency.
• Partner with Sales, Project Management, and Legal teams to manage delinquent accounts while preserving customer relationships.
• Oversee third-party collections or legal processes when necessary.
• Support audit processes related to receivables and reserves.
• Continuously improve systems, processes, and controls to enhance cash flow and reduce credit risk.

Qualifications

Education :

Experience :

Technical Skills :

Soft Skills