Field Tech / Call Center Agent (Hybrid, FL)

Field Tech / Call Center Agent

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

Virtix Health offers a range of services and products to its clients. In a medical chart retrieval capacity, the Field Tech / Call Center Agent represents the clients / health plans in requesting and collecting medical records from healthcare providers. This is a hybrid role. The expectation of this position is to collect medical records both in person and electronically from providers offices. In addition, this position will also provide telephonic assistance to schedule and retrieve medical records by contacting provider offices gathering and recording appropriate data, verifying existing information, and ensuring records are timely retrieved. Cities : West Palm Beach / Port St. Lucie, Orlando, Jacksonville

Essential Duties And Responsibilities :

Note : The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member's performance objectives as outlined by the Team Member's immediate Leadership Team Member.

• Accurately and efficiently conduct medical record abstraction services both in-person and electronically;
• Travel to medical facilities in specified area of region from home to complete review services as assigned by Virtix Health and represent Virtix Health with medical facility staff.
• Scan relevant components of the medical record to support clinical reviews to be performed;
• Contact provider offices to request copies of medical records;
• Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices;
• Schedule retrieval with accurate and timely updates using the Virtix Health retrieval application;
• Provide professional communication and customer service with provider offices throughout the record retrieval process;
• Make regular and consistent phone calls to complete timely retrieval;
• Enter and maintain records into the in-house computer application to document and track record retrievals
• Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of a spreadsheet;
• Pass quality and accuracy testing as requested in a timely manner;
• Fulfill those responsibilities and / or duties that may be reasonably provided by Virtix Health for the purpose of achieving operational and financial success of the Company.

Qualifications and Requirements :

Physical Requirements and Demands :