People & Culture Coordinator (550 Madison)

About GHM's 550 Madison Project :

Opening in 2026, Gracious Hospitality Management’s 550 Madison project is their most ambitious to date : a multi-level, 15,000-square-foot dining destination inside the iconic landmark Sony building. The project will bring together three distinct concepts — the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept- Chimera, and an intimate sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake- Sushi Yoshitake . Designed by Rockwell Group, with Yoshio Itai collaborating on the sushi concept, 550 Madison is set to redefine immersive, transportive dining in Midtown Manhattan.

The People and Culture Coordinato r plays a key role in fostering a positive and inclusive workplace for hourly employees at our 550 Madison location. This exempt position supports day-to-day employee relations, conducts P&C conversations under the Director’s guidance, and ensures consistent, fair, and compliant handling of workplace matters.

The role also provides operational and administrative support to the management team, including accounting and cash reconciliation, hiring and onboarding, payroll, communications, compliance, permitting, and supply management. Additional responsibilities include maintaining organized office and storage spaces, fielding inquiries, and assisting with other tasks as directed.

This position requires an approachable, professional communicator who is committed to employee engagement, workplace fairness, and upholding company values.

Essential Job Duties & Responsibilities :

Job duties and responsibilities include, but are not limited to the following :

Employee Relations & Compliance :

• Serve as the primary point of contact for hourly employee relations issues across 550 Madison locations, ensuring timely and effective resolution of concerns.
• Facilitate employee conversations regarding attendance, performance, conduct, and other employment-related topics in a manner aligned with company values and legal compliance.
• Conduct initial investigations into workplace complaints, including interpersonal conflicts, misconduct allegations, and policy violations; escalate and partner with the Director of People Operations as needed.
• Coach and support managers and supervisors in handling day-to-day employee relations concerns, documentation, and appropriate disciplinary actions.
• Provide on-the-ground P&C  presence during shift changes, high-volume times, or sensitive situations to proactively address employee concerns.
• Support new hire onboarding and orientation efforts by reinforcing workplace expectations and being a resource for new hourly employees.
• Ensure consistent application of policies and procedures, helping hourly employees and supervisors understand company policies and how they relate to workplace expectations.
• Collaborate with the Director of People Operations to update and implement hourly employee handbooks, SOPs, and P&C best practices.
• Track and analyze trends in employee concerns, attendance, turnover, or workplace conflicts; provide reports and insights to the Director to inform strategic planning.
• Assist with compliance audits and preparation related to labor laws, including wage and hour practices, meal / rest breaks, and posting requirements.
• Participate in exit interviews for hourly team members, identifying themes and areas for improvement across teams and locations.
• Maintain confidential, detailed documentation of employee relations issues, ensuring accuracy, objectivity, and compliance with internal and legal standards.
• Provide P&C coverage and leadership presence under the Director of People Operations guidance, maintaining consistency in approach and communication with teams.
• Assist with training and coaching sessions related to conflict resolution, team communication, or workplace behavior for hourly employees or line-level supervisors.

Operations & Office Administration :

Payroll & Benefits :

Standards :

Qualifications :

New York State’s Pay Transparency Law requires employers to include a range of pay for

all advertised job, promotion, or transfer opportunities.

New York Pay Range

$85,000 — $90,000 USD

Benefits (with variation for full-time / part-time employment) :

550 Madison fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at <

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