Desktop Support SpecialistTata Consultancy Services • Durham, North Carolina, United States
Desktop Support Specialist
Tata Consultancy Services • Durham, North Carolina, United States
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job_description.job_card.job_descriptionSolving technical issues related to Windows 10 / 11, iOS and Mac operating systems and standard software components Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks Deployment of device drivers and windows patch updates Troubleshoot laptop / desktop performance, group policy, Encryption and failed Software configuration of end user devices Manage the Security compliance health status of end user workstations Monitor security patching status and remedy deficiencies proactively Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Adjust configuration options as required to resolve defects identified while performing corrective action on a device Investigate desktop level incidents and identify root causes to be able to provide solutions. Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities Support Windows 11 Feature upgrade using modern management techniques - SCCM / Auto Pilot L2 Workstations operational support Monitor and report on User experience.
Job Title :
Desktop and Mobility Support
Must Have Technical / Functional Skills
Desktop support, L2 Windows support, Mac OS support, Windows 10 / 11, Apple iOS Support,
Roles & Responsibilities
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop / Desktop / VDI
like MS Office / VPN / Anti-Virus / Skype etc.
Service Desk team
Report on Workstation image deployments and patch compliance metrics
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Desktop Support Specialist • Durham, North Carolina, United States
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