Customer Support Specialist

Customer Support Specialist

Join Vantor, a pioneering force in spatial intelligence, dedicated to empowering decision-makers and operators to navigate present challenges and anticipate future opportunities. At Vantor, we thrive on problem-solving, innovation, and collaboration, committed to helping our customers perceive the world and themselves in transformative ways. Be a part of a mission that goes beyond just a job—here, you can forge your own path, contribute to groundbreaking developments, and make a real impact.

To qualify for this role, you must be a U.S. Person as legally defined, including U.S. citizens, permanent residents, Asylees, or Refugees.

For positions requiring a U.S. Government security clearance, applicants without the necessary clearance currently held will not be considered. Employment for cleared roles is subject to verification of clearance status.

Some roles may also come under U.S. export control laws, requiring U.S. person status as outlined by law.

Current Opening : Vantor is seeking a Customer Support Specialist to join our Customer Success team. This position acts as the primary resource and advocate for customers. Our focus is mainly on clients in Europe, the Middle East, and Africa. Collaboratively, we work with various internal departments to uphold Service Excellence and ensure accurate delivery of customer requirements. Excelling in a fast-paced environment and a strong commitment to customer satisfaction are key to success in this role.

At Vantor, we prioritize your professional development. Our team has exceptional resources to support continuous learning and growth.

Key Responsibilities :

• Manage inbound email and phone inquiries.
• Process orders and create quotations and feasibility assessments.
• Assist customers in defining their order needs, including selecting images.
• Learn and adapt within a dynamic environment.
• Provide technical support for our SaaS applications.
• Utilize knowledge of company policies to resolve customer inquiries.
• Conduct basic quality control evaluations of satellite imagery and make recommendations.
• Participate in training and development programs, and provide training for peers and customers as necessary.
• Communicate effectively with all levels of the organization and with customers.
• Perform denied party screenings.

Minimum Qualifications :

Preferred Qualifications :

Pay Transparency : To uphold pay transparency at Vantor, we share salary ranges for all U.S. job postings. The starting pay for this role will range from $18.00 to $30.00 per hour, determined by various job-related factors such as experience, qualifications, skills, location, and market conditions. Candidates meeting the minimum requirements should not expect to receive the upper end of the pay scale.

Benefits : Vantor offers an extensive rewards package that exceeds standard offerings, including a robust 401(k) with company match, mental health resources, and benefits like student loan repayment assistance, adoption reimbursement, and pet insurance to support every aspect of your life.

The application window lasts three days from the date of posting. The job will remain open until a qualified candidate is identified. If reposted for any reason, it will stay active for three days from the repost date until a qualified candidate is found.

EEO Policy : Vantor is proud to be an equal opportunity employer dedicated to an inclusive workplace. We aim to cultivate an environment where all employees feel respected, valued, and encouraged to express their ideas. All qualified applicants will be considered for employment irrespective of race, color, religion, national origin, sex, gender identity, sexual orientation, disability, veteran status, age, or any other protected characteristic.