Talent.com
Resident Services Manager
Resident Services ManagerThe Scion Group • Riverside, California, USA
Resident Services Manager

Resident Services Manager

The Scion Group • Riverside, California, USA
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Want to learn more about The Scion Group Check out our website.

Were hiring immediately!

We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas.

At The Scion Groupwere changing what student housing means. Its bigger than beds and buildings. Its about providing unique experiences and creating communities both on and off campus that feel like less like a place and more like a home.

Were in search of aResident Services Manager who will use their passion for people to lead a team of relationship builders and who have a fire in their belly for providing service that exceeds customers expectations. This position is responsible for the collection of rent and delinquency management of resident and property accounts.

Your Benefits

  • FLSA Status Non-Exempt
  • Discretionary annual bonus
  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k Matching
  • Paid Maternal Leave
  • Parental Leave
  • Learning reimbursement opportunities

The Day to Day

Community Relations

  • Works with residents to resolve issues and disputes that may arise with other residents or roommates.
  • Quickly responds to inquiries from current and prospective residents regarding accounts billings and other property services.
  • Administrative processing of room assignments transfers move-ins and move-outs for residents.
  • Confirms that all vacant units / areas are ready for occupancy as needed.
  • Finds opportunities to provide customer experiences in line with brand parameters.
  • Coordinates work order requests with appropriate staff or vendors.
  • Assists with all renewal efforts by developing relationships with their customers and providing WOW moments.
  • Must have a thorough understanding of :

    General community knowledge (number of buildings unit mix physical amenities location university relationship etc.)

  • Market (all information contained in market survey) and can compellingly communicate their assigned communitys value proposition relative to peer assets.
  • Content and administrative processes of the Application Housing Agreement Assignment process Community Policies utilization of
  • Property Management Software and various Addenda.
  • Property brand and value proposition
  • Facility and Financial Management

  • Responsible for account management including creating confidential resident financial accounts coordinating accounts receivables. and preparing monthly billings for resident accounts including work order and damage charges as required.
  • Enforces and complies with all Scion late fees Non-Sufficient Funds (NSF) fees and collection policies keeping delinquency below 2% by month end.
  • Escalates any problems to General Manager with recommendations as appropriate.
  • Posts payment receipts to the property management software and documents payment.
  • Files evictions in accordance with the collections policy and delivers required notices in compliance with City / County requirements.
  • Completes monthly review of all scheduled charges and audits resident accounts and documents as required.
  • Posts damage charges from quarterly inspections in accordance with the deadlines communicated and assist with conducting inspections as needed.
  • Attempts to collect on former resident balances in-house per collections policy.
  • Assist in the preparation of Month End reports reconcile and balance all accounts receivable.
  • Delivering Legal / Resident Notices per policy / state requirements.
  • Maintaining an updated activity log / communication within the Property Management Software regarding delinquency and evictions
  • Walk vacant apartments / bed spaces monthly
  • Manage Utility Billing monthly (if applicable)
  • Annual Property Turn

  • Review and comply with instructions outlined within the Scion RSM Turn Manual.
  • Assists in assuring the customer has a positive experience and remains available to manage any concerns that might arise as assigned by General Manager.
  • Ensures that all resident communication including move-out move-in transfer and partially occupied notices are sent out according to communicated deadlines.
  • Assesses damage at move-out to calculate required charges prepares final billing or processes refunds as needed in accordance with policy.
  • Completes move-in board prior to sending move-in letters including reviewing all scheduled billing for incoming residents.
  • Audits move-out dates and recurring payments for current and renewed residents.
  • Ensures that future and current residents have accurate one-time and scheduled charges in accordance with the Housing Agreement.
  • Processes no-show and skip residents in accordance with the policy; send out any notices per communicated deadlines.
  • Processes former resident accounts to collections agency per collections policy; ensures account information is accurate.
  • Team Member Management

  • Assumes additional responsibilities and may temporarily step in for General Manager as requested.
  • Participates in regular on-call scheduling to respond to property emergencies.
  • The responsibilities listed above are not all inclusive.

    Key attributes in our next team member

  • Customer-Centric Attitude
  • Effective Communicator
  • Inherent Empathy
  • Master of Priorities
  • Motivator
  • Qualifications

  • College degree and 1-2 years of property management experience is preferred or an equivalent combination of educational and professional experience.
  • Willing and able to work flexible hours and up to six days per week during peak times
  • Experience in accounting and property management systems and proficient in Microsoft Office.
  • Highly developed interpersonal written and verbal communication skills.
  • Ability to work effectively with all levels of management and a diverse resident population.
  • Strong organizational problem-solving and analytical skills.
  • Versatility flexibility and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to plan and organize multiple complex projects with acute attention to detail with minimal guidance.
  • Ability and willingness to travel occasionally as needed.
  • Values and fosters a sensitive and supportive approach to a diverse working and living environment.
  • Requires minimal guidance to accomplish general tasks.
  • The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race religion creed national origin color gender sex sexual orientation gender identity or expression age physical or mental disability (as long as the employee / applicant is otherwise qualified for the job with or without a reasonable accommodation) genetic information HIV / AIDS status marital status uniformed service veteran status pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfers leaves of absence compensation training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

    IND1 #wearehiring #werehiring

    The base salary range for this full-time position is base bonus benefits. Our salary ranges are determined by role level and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

    California Pay Range

    $70304 - $72000 USD

    Required Experience :

    Manager

    Key Skills

    EMR Systems,Senior Care,Developmental Disabilities Experience,MDS,Yardi,Computer Literacy,Fair Housing Regulations,Maintenance,LIHTC,Document Management Systems,Property Management,Supervising Experience

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 70304 - 72000

    serp_jobs.job_alerts.create_a_job

    Resident Manager • Riverside, California, USA

    Job_description.internal_linking.related_jobs
    Patient Services Manager 2

    Patient Services Manager 2

    Sodexo • Riverside, CA, US
    serp_jobs.job_card.full_time
    Join Sodexo as a Patient Services Manager 2 at Riverside Community Hospital in Riverside, CA.In this role, you'll lead a team dedicated to creating personalized dining experiences that bring comfor...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Applebee's Restaurant Systems Manager

    Applebee's Restaurant Systems Manager

    Applebee's • Menifee, CA, US
    serp_jobs.job_card.full_time
    Company Background – Flynn Group.Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant Group) is the largest franchise operator in the world, and the third large...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day
    Lead Residential Remodeler

    Lead Residential Remodeler

    DHI Builds, Inc. • Murrieta, CA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Do you take pride in your work and give every project your best? Can you oversee others' work and provide constructive feedback? Are you eager to learn more and reach the next level in your trade c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Engineering & Facilities Operations Manager - Flow Center - Riverside, California

    Engineering & Facilities Operations Manager - Flow Center - Riverside, California

    Target • Riverside, CA, US
    serp_jobs.job_card.full_time
    Supply Chain Engineering And Facilities.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Supply chain engin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Resident Manager

    Resident Manager

    TELACU • San Bernardino, California, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    TELACU Residential Management, Inc.TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residen...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Administrative Services Manager (Fire)

    Administrative Services Manager (Fire)

    Government Jobs • Riverside, CA, US
    serp_jobs.job_card.full_time
    Administrative Services Manager.The City of Riverside Fire Department is accepting applications for the position of Administrative Services Manager to fill one (1) vacancy.The eligibility list esta...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Operations / Service Manager III

    Operations / Service Manager III

    California Staffing • Fontana, CA, US
    serp_jobs.job_card.full_time
    Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Lender Services Specialist - Temporary - US Remote

    Lender Services Specialist - Temporary - US Remote

    Anywhere Real Estate • Riverside, CA, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.permanent +1
    Lender Services Specialist- Remote.Our Title Group is a leading full-service title and settlement services company, serving real estate companies, corporations, and financial institutions in suppor...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Restaurant GM : Elevate Teams, Service & Profit

    Restaurant GM : Elevate Teams, Service & Profit

    Taco Bell • Riverside, CA, United States
    serp_jobs.job_card.full_time
    A restaurant franchise in California is seeking a General Manager to lead their team in achieving operational excellence. You will be responsible for financial performance, team development, and fos...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Regional Property Supervisor

    Regional Property Supervisor

    Positive Investments • Riverside, CA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Position Overview : The Regional Property Supervisor plays a key role in overseeing and managing the operations of multiple multi-family properties within a designated region.This position involves ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Residential Project Manager - Salesman

    Residential Project Manager - Salesman

    West Country Heating & Air • Hesperia, CA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    West Country Heating & Air of Hesperia, California.Residential Project Manager-Salesman.This role is the keystone of communication flow in our company and increases revenue by building excellen...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Pediatrics

    Pediatrics

    The Inline Group • Hesperia, California, US
    serp_jobs.job_card.full_time
    Pediatrics physician job in California : The Inline Group -.Hours : Monday - Friday : 8 am - 5 pm.Average Patients seen : 18-24 patients per day. Compensation : - $230,000 - $250,000 Based on experienc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Field Service Account Manager

    Field Service Account Manager

    Clean Harbors • Colton, California, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Field Services Account Manager.The Field Services Account Manager is responsible for lead generation and securing Field Services business (including hazardous waste remediation, tank cleaning and e...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Mortgage Field Services Inspector

    Mortgage Field Services Inspector

    FAR Inspections • Riverside, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Apply HERE Only FAR Inspections is looking for highly motivated individuals to perform residential occupancy verifications on behalf of mortgage lenders. Independent contractors earn predictable ful...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Assistant Property Manager, Multifamily

    Assistant Property Manager, Multifamily

    Cushman & Wakefield • Moreno Valley, CA, US
    serp_jobs.job_card.full_time
    Assistant Property Manager, Multifamily Sorelle Apartments.The Assistant Property Manager is responsible for maintaining our communities to a market-ready standard, ensuring a high-level of service...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Project Manager – Environmental Services CEQA / NEPA

    Project Manager – Environmental Services CEQA / NEPA

    Psomas • Riverside, CA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Project Manager - Environmental Services CEQA / NEPA.Explore this opportunity with Psomas and apply today!.About being our Project Manager - Environmental Services CEQA / NEPA.As a client facing, e...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Installation Manager

    Installation Manager

    Bath Concepts Independent Dealers • Riverside, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Installation Manager – Bath & Shower Remodeling Bath Concepts Independent Dealers is a trusted, locally operated remodeling company known for delivering stylish, low-maintenance, and cost...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Property Manager

    Property Manager

    TradeJobsWorkForce • 92521 Riverside, CA, US
    serp_jobs.job_card.full_time
    Property Manager Job Duties : Maintains property rentals by advertising and filling vacancies, neg...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted