Support Engineer IAlliance • Austin, Texas, USA
Support Engineer I
Alliance • Austin, Texas, USA
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelors degree preferred (associate degree acceptable). 35 years of experience in customer service or technical support (software support experience is a plus). Ability to install configure maintain and troubleshoot complex software products is a strong advantage. Excellent communication skills including the ability to convey technical information clearly and handle urgent situations professionally. Ability to work collaboratively in a fast-paced environment. Proven track record as a top performer and team playerhumble hungry and people-smart. Casual Work Environment Medical Dental and Vision Insurance Flexible Spending Accounts 401(K) Plan with Competitive Match Continuing Education and Tuition Assistance Employer-Sponsored Disability Benefits Life Insurance Employee Assistance Program (EAP) Paid Time Off (PTO) Paid Holidays & Bonus Floating Holiday (if hired before July 1st) Profit Sharing or Individual Bonus Programs Referral Program Per Diem & Paid Travel Employee Discount Hub Relocation assistance is not available for this position.
Support Engineer I
Location : Austin TX or Pensacola FL
About Us
Alliance Technical Group is a leading provider of systems and services for stack emissions monitoring at power plants and other industries nationwide. We are committed to delivering innovative solutions and exceptional customer support.
We are seeking a Support Engineer I to join our team and help ensure our customers receive top-tier technical assistance and service.
What Youll Do
As a System Support Engineer you will :
- Respond to inbound phone calls online chats and email requests for customer support.
- Troubleshoot and resolve technical issues by replicating problems isolating root causes identifying and testing solutions and guiding customers through implementation.
- Document and track support cases throughout their lifecycle.
- Prioritize and manage your workload to meet customer support goals.
- Keep customers informed of progress and resolution steps.
- Contribute to the knowledge base by documenting solutions to common issues.
- Report product enhancement requests or defects to the appropriate internal teams.
- Communicate updates bug fixes and new product enhancements to customers.
- Participate in webinars and user group presentations.
What Youll Need
What We Offer
Additional Information
In compliance with applicable Pay Transparency laws Alliance Technical Group provides a range of compensation for job postings within locations that have these requirements. Pay is based upon candidate experience and qualifications as well as market and business considerations. The pay range for this role is $.
Alliance Technical Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status age marital status pregnancy genetic information or other legally protected status.
Key Skills
Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 55000 - 65000
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Support Engineer • Austin, Texas, USA
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