Service Agent - Residential Solar & Storage

hackajob is collaborating with Comcast to connect them with exceptional tech professionals for this role.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Tier II Service Agent provides advanced technical support and case resolution for customers experiencing solar and battery system issues. This role is responsible for in-depth troubleshooting of solar PV, energy storage, and monitoring systems, coordinating complex case resolutions, and supporting field technicians with diagnostic guidance. The Tier II Agent serves as the escalation point for Tier I Service Agents and plays a key role in ensuring accurate diagnosis, efficient repair coordination, and a superior customer experience.

Job Description

Must Have :

• 3–5 years of experience in solar technical support, field service, or system monitoring.
• Minimum of 2 years hands on solar and storage field experience.
• Strong understanding of residential solar PV and battery storage systems, including inverter operation, communication protocols, and grid interconnection.

Core Responsibilities

Employees at all levels are expected to :

Disclaimer :

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills :

Attendance Management; Facilitation; Scheduling; Communication

Salary :

Primary Location Pay Range : $88,560.45 - $132,840.67

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years