Talent.com
Sr. Client Success Analyst
Sr. Client Success AnalystMunich RE • New York, NY, United States
Sr. Client Success Analyst

Sr. Client Success Analyst

Munich RE • New York, NY, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Munich Re is one of the world's leading reinsurance companies with approximately 42,000 employees in over 50 locations around the globe. As an industry leader, we provide a unique opportunity to be part of a global success story. We offer our employees a diverse and challenging work environment which champions high performance, professional development, innovation and passion, and rewards top performers with a highly competitive total rewards package.

Sr. Client Success Analyst - North American Integrated Analytics Team

In keeping with our global position as an industry leader and innovator, Munich Re is driving transformative change in the life insurance industry through data science. As a Sr. Client Success Analyst, you will serve as liaison between our clients and our Risk Specialists, Data Scientists and Engineers to deliver solutions to core challenges in the life insurance industry backed by machine learning and best-in-class risk assessment techniques. You will be immersed in real-time business problems while engaged in a collaborative approach to delivering world-class, innovative solutions for our North American operations and clients.

Job Responsibilities

  • Collaborate with the sales team to shape pitches for new clients :

Assist with RFP responses

  • Develop agendas for pitch meetings
  • Participate in pitch meetings (virtual and on-site)
  • Lead technical implementation with clients :
  • Customize solution design agendas and facilitate meetings (virtual and on-site)

  • Produce client-facing and internal process flows, data flows, and other documentation
  • Facilitate communication between clients and internal teams to understand complex business processes and gather, clarify and validate requirements
  • Document, distribute and facilitate sign-off of client requirements and scope; manage changes to the baseline
  • Anticipate, quantify and resolve issues with requirements
  • Prioritize requirements with engineering
  • Drive satisfaction with our solutions :
  • Provide insights to clients to ensure that they get the most out of the platform

  • Investigate and solve problems raised by clients
  • Work closely with clients to document their experience with our solutions and share status with sales and leadership
  • Maintain communication with compliance managers and document associated needs
  • Advocate for improvements based on cost / benefit and develop retention strategies
  • Support the product lifecycle :
  • Clarify and communicate business needs, contribute to the definition and design of data-driven solutions and ensure the alignment of business solutions and business needs

  • Gather all key facts to propose solutions to solve complex business needs using data and technology
  • Collaborate with our risk specialists and data scientists to plan, develop, and implement new features and platform improvements
  • Support testing and implementation of new features with clients to ensure accuracy and to avoid disruption
  • Qualifications

    The successful candidate will demonstrate a natural desire to provide exceptional client service through his / her energy, enthusiasm, and initiative.

    In addition, we are looking for the following qualifications :

  • 5+ years experience in client facing technical roles
  • Bachelor's degree in Business, Economics, Computer Science or equivalent
  • Experience in Individual Life or Disability Insurance (Direct Carrier or Reinsurance) highly desirable
  • Ability to express complex ideas clearly and facilitate communication between clients and internal teams
  • Experience with the full software development lifecycle
  • Strong analytical, organizational, and time management skills
  • Demonstrated ability to apply creative thinking and problem-solving skills to solve business problems
  • Attention to detail and organization
  • Superior written and oral communication skills, including presentations to clients and internal management
  • Experience producing technology project artifacts including but not limited to : use cases, requirements documents, functional specifications, data mapping and process flows
  • Familiarity with cloud computing platforms (e.g., Microsoft Azure, AWS)
  • Advanced skills in Excel, PowerPoint, Word, Power BI, SQL
  • Experience with software engineering best practices
  • Agility to work across multiple internal teams and multiple assignments in a dynamic environment
  • The ability to learn and adapt quickly
  • A drive to make a difference
  • Must be able to travel 10-25%
  • Our Benefits

  • Comprehensive Medical Plans
  • PTO and Family Leave
  • Retirement Savings Plans
  • Dental and Vision Plans
  • Life and Disability insurance
  • Employee Assistance Program
  • Adoption Assistance
  • Wellness Programs - Calm, WW, SoFI, Virgin Pulse
  • Commuter Benefits
  • FSA and HSA Plans
  • Hospital Indemnity, Critical Illness and Accident Plans
  • At Munich Re US, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    About Munich Re

    Together, we engage with everything we have and are, to help humankind act braver and better.

    As the world's leading reinsurance company with more than 40,000 employees in over 50 locations around the globe, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into manageable risk, we enable fundamental change. We recognize Diversity, Inclusion, and Belonging as a key priority with a culture that welcomes different thoughts and opinions. We dare to think big and are continuously innovating on behalf of our clients.

    For New York City based employees, the base salary range anticipated for this position is $153,583 to $177,833, plus an opportunity for an annual company bonus based upon a percentage of eligible pay.

    The salary estimate displayed represents the typical salary range for candidates hired in this position. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role.

    Please note that only candidates who are selected for interview will be contacted directly. We thank all candidates for their interest.

    Apply Now

    Save job

    serp_jobs.job_alerts.create_a_job

    Sr Analyst • New York, NY, United States

    Job_description.internal_linking.related_jobs
    Analyst, Client Strategy

    Analyst, Client Strategy

    Sotheby's • New York, NY, United States
    serp_jobs.job_card.full_time
    Established in 1744, Sotheby's is the world's premier destination for art and luxury.Sotheby's promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now ch...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    Bionews • New York City, New York, USA
    serp_jobs.job_card.full_time
    Bionews is a digital health solutions company dedicated to empowering more than 50 rare disease communities with trusted information news and connections. We foster a space where hope thrives and pa...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel - MRI Tech

    Travel - MRI Tech

    Titan Medical Group • Asbury Park, NJ, US
    serp_jobs.job_card.full_time
    WHEN YOU WORK FOR US, WE WORK FOR YOU\n.With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service.From the moment y...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sr. Client Success Analyst

    Sr. Client Success Analyst

    Munich Re • New York, NY, United States
    serp_jobs.job_card.full_time
    Munich Re is one of the world's leading reinsurance companies with approximately 42,000 employees in over 50 locations around the globe. As an industry leader, we provide a unique opportunity to be ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sr. Analyst, Client Policy - Compensation

    Sr. Analyst, Client Policy - Compensation

    Broadridge Financial Solutions, Inc. • New York, NY, United States
    serp_jobs.job_card.full_time
    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.If you're passionate about developing your career, while helping others along the way, come join ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $2464 / Week

    Travel CT Tech - $2464 / Week

    SambaTraveler • Neptune, NJ, US
    serp_jobs.job_card.full_time
    SambaTraveler is seeking an experienced CT Tech for an exciting Travel Allied job in Neptune, NJ.Shift : 5x8 hr PMs Start Date : ASAP Duration : 19 weeks Pay : $2464 / Week. Working in healthcare, your ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Analyst, MS&T

    Analyst, MS&T

    SK Life Science • Paramus, NJ, United States
    serp_jobs.job_card.full_time
    Manage Contract Manufacturing Organization (CMO) in the following areas : commercial product manufacturing (Drug Substance, Drug Product & Packaging), and testing laboratories (Quality Control for ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Healthcare Revenue Analytics Specialist

    Healthcare Revenue Analytics Specialist

    Tandym Group • Bronx, NY, US
    serp_jobs.job_card.full_time
    A health services network in Westchester County is actively seeking a new Healthcare Revenue Analytics Specialist for a great opportunity. Analyze reimbursement and ensure adherence to payer contrac...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Long Branch, New Jersey, US
    serp_jobs.job_card.full_time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director, Client Success

    Director, Client Success

    PROGYNY • New York, NY, United States
    serp_jobs.job_card.full_time
    Thank you for considering Progyny!.Progyny is seeking a strategic and results-driven Director of Client Success to oversee relationships for our large and strategic employer clients.In this role, y...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director, Client Success

    Director, Client Success

    Shift Paradigm • New York City, New York, USA
    serp_jobs.job_card.full_time
    As a Director of Client Success youll be the strategic partner clients turn to when they need to solve complex challenges. Youll drive commercial success across your portfolio while building trusted...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    AR Analyst

    AR Analyst

    CFS • Yonkers, NY, US
    serp_jobs.job_card.full_time
    Our client is seeking a detail-driven and analytical.The AR Analyst will be responsible for overseeing the billing and collections process, performing in-depth analysis of receivables, and ensuring...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    Blue Orange Digital • New York, New York, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Blue Orange Digital is a data and AI consulting firm that helps companies turn complex data into real business outcomes.We partner with organizations across industries to design and deploy scalable...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Sr. Director, Client Analytics

    Sr. Director, Client Analytics

    Evolent Health • Corona, NY, US
    serp_jobs.job_card.full_time
    Senior Director, Client Analytics.Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sr. Client Partner

    Sr. Client Partner

    Pinterest • New York, NY, United States
    serp_jobs.job_card.full_time
    Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to br...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Service Analyst - I (USD)

    Service Analyst - I (USD)

    Axelon Services Corporation • Jersey City, NJ, US
    serp_jobs.job_card.full_time
    Work Arrangement : Hybrid (Remote Monday and Friday; Onsite TuesdayThursday).Familiarity with Microsoft Office Suite.Ability to work remotely using VPN. Basic familiarity with ChatGPT and Microsoft t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Salesforce Business Analyst (Hybrid)

    Salesforce Business Analyst (Hybrid)

    Leviticus 25 : 23 Alternative Fund, Inc. • Tarrytown, New York, United States
    serp_jobs.job_card.full_time +1
    Who we are : The Leviticus 25 : 23 Alternative Fund (Leviticus) is rooted in faith and the call for economic justice.The Fund provides flexible capital, expertise, and advocacy to propel the growth of...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Lead Analyst, Client Insights

    Lead Analyst, Client Insights

    Zocdoc • New York, NY, United States
    serp_jobs.job_card.full_time
    Healthcare should work for patients, but it doesn't.In their time of need, they call down outdated insurance directories. Then wait weeks for the privilege of a visit.Then wait in a room solely desi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted