Payment Support Specialist (Shift and Weekend Coverage)

Enterprise Support Specialist

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for an Enterprise Support Specialist to join our international Enterprise Support team. Reporting to the Enterprise Support Team Lead, you'll be part of a fast-paced environment that's constantly adapting to new developments in the online payments industry. We are seeking an enthusiastic, result-driven professional with energy and a can-do attitude who wants to be part of a team of like-minded individuals delivering solutions in an innovative and exciting environment.

Your role will focus on handling escalations from clients and internal teams, investigating payment-related issues, and ensuring timely and accurate resolutions. You'll also engage with banks and partners, contribute to process improvements, and help maintain high service standards across the board. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction