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VDOT Dynamics 365 Lead - Sales & Customer Service
VDOT Dynamics 365 Lead - Sales & Customer ServiceRaks Group • Richmond, VA, Virginia, US
VDOT Dynamics 365 Lead - Sales & Customer Service

VDOT Dynamics 365 Lead - Sales & Customer Service

Raks Group • Richmond, VA, Virginia, US
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Job Description :

VDOT is seeking a Dynamics 365 Tech Lead. The ideal candidate will be skilled and experienced in Microsoft's Power Platform, to include Dynamics 365, PowerApps, Power Automate, Power Pages, Dataverse.

Responsibilities :

  • Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Sales and Customer Service modules.
  • Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
  • Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
  • Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
  • Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
  • Strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform.
  • Adhere to best practices when implementing business solutions and define / refine a governance approach for the platform's use at VDOT.
  • Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
  • Prepare mockups / prototypes based on requirements and use knowledge of Power Platform features / tools to offer solutions that meet business needs.
  • Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
  • Assist customers in discerning between Dynamics 365 / PowerApps / Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
  • Contribute to improving our processes and policies within the Business Enablement Services program.
  • Preferred Experience with Devops in Power Platform (Power Pipelines / ALM Accelerator)
  • Other duties as assigned.

Professional Experience :

  • Strong organizational and interpersonal skills.
  • Logical, clear and concise written and verbal communication skills.
  • Ability to work seamlessly within a team as well as manage individual tasks.
  • Ability to react quickly to a fast paced, rapidly changing environment.
  • Rely on experience and judgment to plan and accomplish goals.
  • Independently perform a variety of complicated tasks.
  • Work with a team of Developers and System Engineers.
  • Communicate clearly and effectively, both speaking and in writing.
  • Review & refine existing processes to better align with agency / group priorities.
  • Review the existing procedures and propose, execute, and / or direct necessary changes.
  • Participate in on-call duties as necessary.
  • Be able to work–from-home and still provide expected level of support.

    • Be available to support after hours work as needed.

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    Sales Lead • Richmond, VA, Virginia, US

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