Customer Service Rep

Job Title : Customer Service representative

Location : Brookfield, WI 53005

Duration : 10 Months(Contract), possible extension

We are hiring 16 Service Professional to support Corporate, Commercial, Business Banking and Wealth Management clients as they transition to our new application. These individuals will handle high volume of inquiries received. The ideal candidate will demonstrate excellent phone etiquette, professionalism, and strong multitasking abilities. They should be quick learners, resourceful in problem solving, and skilled at navigating errors to deliver timely resolutions.

• Resond to client inquiries in a professional and courteous manner.
• Troubleshoot and resolve application-related problems and errors efficiently.
• Provide clear guidance and support to customers navigating the new system.
• Document customer interactions and resolutions accuately.
• Collaborate with internal teams to escalate complex issues when necessary.
• Maintain a high level of professionalism and customer service at all times.
• Excellent phone etiquette and written communication skills.
• Strong multitasking abilities and attention to details.
• Resourceful problem solver, able to work independently and as part of a team.
• Previous customer service and technical support experience preferred.

We are available for clients from 7 : 00 AM - 7 : 00 PM CT. M-F.

Work from office 3 days and work from home 2 days, however, during 5-6 weeks of training, it is preferrable to be in the office 5 days.