Customer Success Manager (French speaking)

Customer Success Manager (French Speaking)

At Go1, we're on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world's largest aggregator of learning content, we've grown by solving hard problems, embracing ambiguity, and never standing still. If you thrive on change, get energy from big, complex challenges, and are excited to grow fast alongside smart, ambitious people, then Go1 might be exactly what you're looking for. We offer autonomy with accountability, space to experiment, and the opportunity to shape solutions that impact millions of learners worldwide. We don't have all the answers and that's the point. We figure it out together. Every line of code, every conversation, every bold idea helps move us closer to our mission : to enable individuals, organizations, and society to progress. There's still so much to build and even more to discover. Go there with us...

As a Customer Success Associate at Go1, you're pivotal in driving lasting customer value through engagement, adoption, and advocacy. Your focus spans customer retention and responsiveness for our SMB clients and reseller partners. You'll identify segments needing support, collaborate on scalable solutions, and ensure our customers derive maximum value from our platform. We're seeking individuals with a knack for creative problem-solving, resilience, and a passion for customer success. Fluency in French is essential for this role. How you'll make a difference : Supporting a rapidly growing customer base while balancing an 'at-scale' mentality with a customer-centric approach is crucial for success in this role. Work closely with our Customer Strategy team to research and develop customer engagement strategies through email, live training and proactive scaled at-risk outreach.

What you'll be accountable for :

• Develop an in-depth understanding of Go1 products, service and internal structures to find solutions and provide advice and support that results in their success at Go
• Respond promptly to customer inquiries, leveraging our resources and tools to empower them to maximize their use of Go1.
• Proactively monitor customer health scores and indicators, identifying and mitigating risks to meet retention targets.
• Proactively contribute to development and iteration of the scaled CS model, knowledge base, tools and resources, and repeatable group engagement programs
• Maintain accurate and complete customer records, activities, interactions, and risks using the internal tools & systems provided
• Utilise Gainsight's action insights and data into proactive outreach to mitigate churn risk and facilitate customer growth.
• Identify customer champions to join a growing community of advocates that positively reflect and promote the Go1 brand
• Mentor, coach and support other CSMs in pursuit of overall success of Go1
• Shared GRR and Customer Satisfaction targets, working as a team to renew and retain the portfolio of customers

Why you'll love this role :

Why You're a Great Fit :

Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time.

Perks & Benefits

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.