Call Center Representative

Job Description

Job Description

Overview

We are seeking a dedicated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound calls, provide exceptional customer service, and resolve inquiries efficiently while maintaining a positive and professional demeanor.

Key Responsibilities

Handle Customer Interactions : Respond to customer inquiries via phone, email, or chat, addressing questions, concerns, or complaints in a timely and professional manner.

Provide Product / Service Information : Educate customers about company products, services, policies, and procedures to ensure clarity and satisfaction.

Resolve Issues : Troubleshoot and resolve customer issues, escalating complex cases to supervisors when necessary.

Process Orders and Requests : Accurately process customer orders, returns, or account updates in the company’s CRM system.

Maintain Records : Document customer interactions, including details of inquiries, complaints, and resolutions, ensuring accurate and up-to-date records.

Meet Performance Metrics : Achieve key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and resolution rates.

Collaborate with Team : Work closely with team members and other departments to ensure seamless customer experiences.

Stay Informed : Keep up-to-date with company policies, product updates, and industry trends to provide accurate information.

Qualifications

Education : High school diploma or equivalent; associate or bachelor’s degree is a plus.

Experience : Previous experience in customer service or a call center environment is preferred but not required.

Skills :

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Proficiency with CRM software and basic computer applications (e.g., Microsoft Office).

Ability to multitask and manage time effectively in a fast-paced environment.

Active listening and empathy to build rapport with customers.

Attributes :

Patient, professional, and positive attitude.

Adaptability to handle diverse customer needs and situations.

Ability to work under pressure and meet deadlines.

If you are interested, apply online or call our office at 325-704-3455!

ABI3247

PandoLogic. Keywords : Call Center Representative, Location : Abilene, TX - 79697 , PL : 599763409