Patient Coordinator

Patient Coordinator

Job Description :

The Patient Coordinator serves as the primary point of contact for all prospective patients engaging with St. Luke's Eye through digital campaigns, online forms, and inbound calls. This role owns the entire conversion process from the first inquiry through to scheduling, ensuring each patient receives a personalized, professional, and compassionate experience.

The Patient Coordinator plays a key role in supporting St. Luke's growth goals by increasing surgical consultation and scheduling rates while maintaining data accuracy and a concierge-level patient experience. This position bridges the gap between marketing, clinical operations, and care coordination teams to ensure a seamless patient journey.

Responsibilities :

Lead Management & Patient Conversion

• Manage and respond promptly to all inbound leads from online forms, marketing campaigns, and referral sources.
• Execute the full follow-up cycle including initial contact, multiple touchpoints, and final outcome documentation.
• Track and manage all prospective patient interactions in the CRM or lead management system.
• Prioritize and organize outreach efforts to minimize lead drop-off and maximize conversions to consultations and surgical bookings.
• Record and report patient communication outcomes in accordance with established KPIs and protocols.

Online Scheduling & Data Accuracy

Concierge Patient Experience

Collaboration & Support

Company Mission

"Life Changing Vision" is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit.

The Benefits of working for St. Luke's

See more benefits at

We are an Equal Opportunity Employer and a Drug Free Workplace

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