Urgent Injury Clinic Front Office Coordinator

Urgent Injury Clinic Front Office Coordinator

As a Front Office Coordinator, you will be responsible for greeting patients upon arrival, the check in process and answering phones for our Urgent Injury Clinic. You will play a key role in creating a welcoming environment and maintaining confidential communication with our patients. To thrive in this role, you may have prior experience in a medical front office position and a passion for patient well-being. This position is located in West Des Moines, IA in our Urgent Injury Clinic.

Our patients are hurting and may not be super pleasant, yet are grateful for the service we provide. You are curious in learning more about a patient's injury during the intake process to ensure we provide quality orthopaedic care in a timely fashion. You will work alongside a team member (Monday - Friday) and the registration staff of our West Des Moines office work a rotating Saturday schedule, where you will work independently.

Here's what you can expect :

Assisting patients with the check-in process for our Urgent Injury Clinic. This may include gather demographics, insurance information and basic understanding of their injury.

Communicating with patients that may not be pleasant at times, yet are grateful for our guidance and assistance in getting them back to living. Majority of communication will occur in-person, yet will also occur via the phone.

You may be sitting at a desk for extended periods of time that may seem unnatural.

Opportunity to work within a team amongst the registration staff and clinical staff members to ensure patients receive quality care.

This is a private practice that expects outstanding experiences for patients throughout their orthopaedic journey.

What We're Looking For :

Calm and curious. Ability to communicate calmly with patients with a warm and professional attitude, while being curious, utilizing listening skills, asking clarifying questions and avoiding interrupting patients.

Multi-tasker. Ability to check in patients, obtain necessary information and answer phones while staying organized.

Reliability. An individual that can be reliable to support overall efficiency of the team of the Urgent Injury Clinic.

Why DMOS?

Consistent schedule

Friendly, fun and dedicated peers

Outstanding 401(k) with employer match and an annual company profit sharing contribution (even if you don't participate in the employer match)

Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program (as a full-time employee you can anticipate to earn up to 22 days per year)

Join our team of orthopaedic surgeons and discover how your talents will change lives helping our patients get back to living!

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.

Please Note : We value your privacy. DMOS will not ask a candidate for private personal information, such as social security number / date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email HumanResources@DMOS.com for more questions.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.