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Regional Operations Manager (Cincinnati, Raleigh, Indianapolis)
Regional Operations Manager (Cincinnati, Raleigh, Indianapolis)Shine • Cincinnati, OH, US
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Regional Operations Manager (Cincinnati, Raleigh, Indianapolis)

Regional Operations Manager (Cincinnati, Raleigh, Indianapolis)

Shine • Cincinnati, OH, US
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Regional Operations Manager (Cincinnati, Raleigh, Indianapolis)

Full-Time | Shine of Cincinnati, Raleigh & Indianapolis

Compensation : $60,000$70,000 + performance bonuses

Location : Cincinnati (preferred) or Raleigh / Indy with travel

About Shine

Shine is a fast-growing, premium home-services company specializing in window cleaning, pressure washing, gutter cleaning, landscape lighting, and holiday lighting. We operate three expanding locations : Cincinnati (HQ), Raleigh, and Indianapolis. We are looking for a highly organized, operations-driven leader to take over day-to-day execution across all markets.

If you thrive in logistics, scheduling, fleet coordination, crew leadership, and solving problems quicklythis is your role.

Position Summary

The Regional Operations Manager is responsible for daily operations across all Shine locations. This role oversees scheduling, dispatch, fleet management, crew management, quality control, and job-day execution.

This person ensures :

  • Crews leave on time
  • Jobs are scheduled accurately
  • Equipment and vehicles are ready
  • Customers receive high-quality service
  • Operations run smoothly without owner involvement

Key Responsibilities

Scheduling & Dispatch

  • Own the 7-day master schedule for all locations
  • Assign crews based on skills, locations, and job requirements
  • Oversee daily dispatch and ensure crews leave prepared
  • Manage customer reminders, arrival windows, and reschedules
  • Prioritize Shine+ and high-value customers

    • Crew Management

  • Lead daily morning operations across locations
  • Ensure crews have equipment, notes, and job details
  • Hold crews accountable to Shine standards
  • Manage timesheets, performance, and training needs
  • Run weekly operations meeting

    • Fleet & Equipment

  • Oversee vehicles, trailers, ladders, and tools in all markets
  • Coordinate repairs, maintenance, and winterization
  • Track equipment issues and manage downed vehicles
  • Maintain inventory of pressure washing, window cleaning, and lighting equipment

    • Quality Control

  • Review job photos and notes daily
  • Conduct weekly in-person or remote job audits
  • Reduce callbacks and ensure customer satisfaction
  • Support crew leads with coaching & feedback

    • Daily Operations

  • Solve day-of issues (weather, water access, equipment problems)
  • Communicate with customers for any escalations
  • Provide end-of-day recap to the owner
  • Maintain strong alignment with Sales and Ops teams

    • Systems, Processes & Organization

  • Maintain SOPs for all operational functions
  • Ensure consistent use of HouseCall Pro, Podium, Typeform, and Shine systems
  • Improve workflow efficiency and job accuracy
  • Support integration of ShineGPT tools

    • Qualifications

  • 3+ years of operations or team leadership experience (home services preferred)
  • Strong scheduling, dispatch, logistics, or field operations background
  • Experience managing technicians or crews
  • Comfortable with technology and systems (HouseCall Pro experience a plus)
  • Strong communicator who handles pressure well
  • Highly organized problem-solver with leadership maturity
  • Clean driving record

    • What Success Looks Like

  • Jobs scheduled accurately 7 days out
  • Crews dispatched on time with fewer than 5% daily issues
  • Fleet uptime above 90%
  • Callbacks under 5%
  • Holiday lighting season executed smoothly
  • Owner fully removed from day-to-day operations

    • Compensation & Benefits

  • $70,000$90,000 base salary
  • Quarterly performance bonuses
  • Mileage reimbursement (if applicable)
  • Paid time off
  • Career growth within a multi-location organization

    • Schedule

  • MondayFriday full days
  • Occasional Saturdays during peak seasons
  • Increased hours during OctoberDecember (holiday lighting season)

    • How to Apply

    Apply directly through this posting. Candidates moving forward will receive a brief assessment and scheduling request for a first-round interview.

    Flexible work from home options available.

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