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Restaurant General Manager - Pucketts
Restaurant General Manager - PuckettsSLA Worldwide • Nashville, Tennessee, United States
Restaurant General Manager - Pucketts

Restaurant General Manager - Pucketts

SLA Worldwide • Nashville, Tennessee, United States
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SLA Worldwide, an airport concession company, is seeking a Restaurant General Manager at Pucketts located inside the BNA Airport. The ideal candidate should have up to 5 years or more experience as a restaurant general manager. Strong people development skills and excellent communication abilities. Skilled recruiter to help bring a team together to support the opening and afterward.

Salary : 52K -57K, depending on relative experience

Key Responsibilities :

Operational Leadership :

  • Oversee all front-of-house and back-of-house operations to ensure consistent service, food quality, and cleanliness.
  • Ensure compliance with all airport security, safety, and operational requirements, including vendor badges and access control.
  • Monitor daily sales, labor, and inventory to achieve company financial goals.
  • Maintain accurate records of cash handling, deposits, and point-of-sale transactions.
  • Coordinate with airport authorities, maintenance, and other vendors to ensure smooth operations.

Team Management :

  • Recruit, train, schedule, and manage staff, fostering a positive and professional work culture.
  • Conduct performance evaluations, coaching, and disciplinary actions as needed.
  • Ensure staff compliance with company policies, uniform standards, and airport regulations.
  • Lead by example with professionalism, strong work ethic, and customer focus.

    • Guest Experience :

  • Ensure an exceptional guest experience by maintaining a welcoming environment and high service standards.
  • Handle customer complaints and feedback promptly and professionally.
  • Promote brand values and maintain the restaurant’s reputation for quality and hospitality.

    • Financial & Administrative Duties :

  • Analyze financial reports to identify trends and opportunities for improvement.
  • Develop and implement plans to control costs, reduce waste, and increase profitability.
  • Oversee ordering, inventory management, and vendor relationships.
  • Prepare and submit reports as required by corporate or airport management.

    • Compliance & Safety :

  • Ensure compliance with all health, safety, sanitation, and alcohol service laws.
  • Maintain all necessary permits and certifications (ServSafe, alcohol compliance, airport badges, etc.).
  • Enforce adherence to TSA and airport security policies for employees and vendors.

    • Qualifications :

  • Minimum 3–5 years of restaurant general management experience (airport or high-volume location preferred).
  • Strong leadership, communication, and problem-solving skills.
  • Proven success in achieving sales targets, controlling costs, and improving operations.
  • Ability to manage a diverse team in a fast-paced environment.
  • Knowledge of airport operations or ability to quickly adapt to airport-specific requirements.
  • Proficiency in POS systems and Microsoft Office Suite.
  • Must be able to pass required airport background checks and obtain necessary badges.

    • Physical Requirements :

  • Ability to stand, walk, and move throughout the restaurant for extended periods.
  • Ability to lift up to 25 pounds as needed.
  • Flexibility to work early mornings, nights, weekends, and holidays as required by airport hours.

    • Compensation and Benefits :

  • Competitive salary based on experience
  • Performance-based bonus eligibility
  • Health, dental, and vision insurance
  • Paid time off and airport parking benefits
  • Opportunities for career advancement within the company
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