Program Manager, Content Design, Learning and Development

Leader Talent Development (LTD) is looking for a Content Designer to build scalable training and leadership programs within North America Amazon Logistics (AMZL). This role requires scoping and creating project plans, planning and managing on-the-job learning programs including content design, development and measurement across multiple modalities and formats. The ideal candidate will have proven instructional design experience, strong communication skills and the ability to build strong relationships and influence key stakeholders. You will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. This is an individual contributor role where cross-functional partnerships will be key to success.

Candidates should be prepared to share a portfolio during the interview process.

Key job responsibilities

• Manage projects amidst ambiguity, competing priorities, and challenging deadlines, adapting quickly to changing circumstances, processes and priorities
• Maintain a deep understanding of program and learner roles to ensure that learning solutions align with audience training needs
• Partner with subject matter experts and program stakeholders to identify learning goals and outcomes
• Collaborate with cross-functional teams to identify business needs that can be addressed via learning solutions
• Design, develop and deploy learning modules, scenarios, simulations, videos, job aides, instructor-led training, remote instructor-led training, eLearning and knowledge assessments
• Measure impact and quickly revise content / modality to address specific feedback, as needed
• Contribute to the development and implementation of templates, learning models and overall best practices
• Demonstrate knowledge of learning principles and methodologies and ability to communicate difficult concepts and processes using clear and simple language and visuals
• Identify gaps, assess needs, create goals, and work backwards to develop right-sized learning solutions
• Maintain knowledge of new developments in learning design and learning analytics through continuous research to drive innovation

A day in the life

Day to day activities include developing training content, holding meetings with project owners and SMEs to gather feedback and other information in order to drive ownership to plan and develop training initiatives.

About the team

Our purpose is to deliver exceptional leadership development content for NA AMZL Ops, fostering professional growth through high-quality, standardized, and technologically advanced training programs. We are committed to maintaining and creating relevant, up-to-date content that aligns with business needs and customer feedback, ensuring Earth's best employer has the most capable leaders. Our team is dedicated to continuous improvement, leveraging customer obsession and efficient processes to provide a positive learning experience that drives operational excellence and career advancement.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.