Sales Associate - Part Time

Sales Associate (Part-Time)

At East Fork, we pride ourselves on being more than just a workplace we are a community committed to inclusivity and excellence. Our mission is woven into everything we do : to set a beautiful and abundant table. For us, craft isn't just about the products we create; it's about the meticulous care and spirit with which we create them.

Whether you're shaping clay, managing operations, or supporting our community initiatives, you'll find a place where your contributions are cherished and your growth is nurtured.

Position Description

The Sales Associate staff position upholds and embodies East Fork Pottery's high standards for person-centered, tailor-fit customer service. The ideal candidate will be able to effectively work with the Store Manager & fellow Store Associates to help meet and exceed monthly sales goals, while promoting the East Fork atmosphere. In order to help ensure all aspects of this position are performed as expected, there will be regularly scheduled performance reviews.

Responsibilities

• Implement strategies from management to reach monthly sales goals
• Be able to speak knowledgeably about every product we carry in our store
• Demonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternatives
• Ensure the highest level of customer care
• Build genuine, lasting relationships with customers via quality interpersonal interactions
• Serve as an extension of the brand by aligning with East Fork Mission and Values
• Ensure a customer's positive final impression at the cash wrap by following / ensuring staff follow all company procedures
• Understand merchandising guidelines and collaborate with management to maintain displays
• Relay inventory / supply needs to Store Manager in a timely manner
• Maintain general organization and cleanliness of storefront and storage rooms
• Assist store management in receiving orders and processing shipment
• Assist Store Manager in cyclical store inventory counts
• Follow proper security procedures to protect employees, customers, and company assets
• Have a good working knowledge of the technical aspects of our operation as it applies to customer inquiries
• Make sure all customer facing interactions are value aligned
• Open and close the store according to task list
• Follow all company policies and procedures

Reports To

Store Manager

Collaborates With

Regional Store Staff, Customer Experience Team, Fulfillment Team

Direct Reports

None

Measured Metrics and Review Schedule

Your first review will be 90 days after your start date, then a six-month check-in and a development review annually for the duration of your employment. During each review, your performance and ability to achieve the following metrics will be evaluated.

Estimated Weekly Hours

16-20 hours per week scheduled throughout Tuesday-Sunday

Regular weekends and holiday schedule

Classification

This position is part-time, non-exempt.

Location

In-person at our retail store located at 377a Atlantic Ave, Brooklyn, NY 11217

Pay Rate / Grade

East Fork shall pay you $23.15 hourly at Grade 1

Qualifications

Physical Demands

Extensive physical exertions which includes but are not limited to :

Company Overview

East Fork is located in Asheville, NC, Atlanta, GA and Brooklyn, NY. At our heart we are makers : we produce every piece of ceramics we sell and source other objects for the home from near and far to offer a meaningful, beautiful, and personal collection of useful objects for the home.

What Can We Offer

Part-Time Benefits

Values at Work

Craft : Craft is not the things we make, it's the way we make them. It's the spirit in which we approach our work, to make it nice, to aspire to mastery, and it demonstrates our care about the person who will use the product of our work and how our work impacts their life.

Generosity : We work towards a model of shared prosperity, setting a bigger, more inclusive, more equitable table for everyone we meet - from our employees to the communities in which we live.

Consideration : We approach each other with focus, clarity, and kindness. We think deeply about the outcome and impacts of our actions, on our organization, the individuals within it, our customers, our environment, and our community.

Curiosity : We stay in our beginner's mind, humble, aware of how much we do not know, striving earnestly and open-heartedly towards our shared success.

Diversity, Equity and Inclusion

It is important that all prospective job candidates are aware of our company values and of our commitment to building an inclusive company culture. As a white-led organization, we acknowledge that the realities of white supremacy, hetero / cis-normativity, and patriarchy, work in tandem to oppress both people and planet; and that through our own proximity to power, we have benefitted from systemic inequity. We are committed to confronting and rectifying our privilege in service of co-creating an equitable workplacea space where people can show up authentically in mind, body, and spirit. We honor the collective sum rather than a monolithic experience to reveal a path of excellency, yours and ours. As we continue to build momentum within our anti-racist work we pledge to be intentional in crafting actions that support diversity, equity and inclusion in our framework, and we invite all East Fork team members to contribute to this goal.

Levels for Role

Level One

Sales Associate

Level Two

Sales Associate 2