Senior Customer Support Professional #6511

Overview

GovCIO is looking for a Senior Customer Support Professional (CSP) (IT Specialist) with an active Secret Clearance to provide Tier 2 Level field support. The CSP's workload is tracked through DEA's enterprise ticketing software. This position will be an on-site position in San Diego, CA.

Responsibilities

• Provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
• Support Microsoft Windows environments, repair / replace system peripherals, and maintain configuration management data and documentation.
• Install software patches, updates, and upgrades, including remote server and workstation administrations.
• Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance.
• Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
• Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment.

Qualifications

High School with 3 - 6 years customer support (or commensurate experience)

Required Skills and Experience

Clearance Required : Active Secret clearance and ability to obtain and hold DEA suitability clearance

Preferred Skills and Experience