10820 Inside Sales

Beauty Advisor / Key Holder

FLSA : Non-exempt

Code : Inside Sales Representative USA - 0130

Company : SBH

Department : Store Operations

Reports to (Title) : Store Manager

Essential Function

Provides an optimal customer experience utilizing our selling behaviors. Ensures all transactions are complete and accurate and the store is maintained to meet brand standards

Primary Duties

40% Brand : Bring customer experience to life by providing an optimal customer experience utilizing our selling behaviors and Company sales directives. Ensures all customer transactions are complete and accurate. Supports brand standards compliance in maintaining a good store appearance to provide a positive shopping experience for our customers. Aids in resolving customer service issues timely and skillfully.

25% People : Always works well with others to get the job done in support of the customer and meeting the needs of the store which includes good attendance. Collaborates with a wide number of customers and co-workers on a regular basis. Assist Store Manager with onboarding and training needs of new associates. Is an advocate for diversity, inclusion and belonging.

25% Operations : Record all sales in the POS and handle all monetary transactions such as sales, returns and exchanges accurately and efficiently. Completes daily paperwork and reporting, makes bank deposits when needed. Price merchandise, process back stock, assist with shipment processing and housekeeping duties such as cleaning. Supports with POGs as needed. May open and close the store.

10% Safety / Loss Prevention : Compliance with and knowledge of all safety and Loss Prevention policies. Compliance with all inventory control procedures & HAZMAT.

Knowledge, Skills / Abilities and Requirements

• High School Diploma or equivalent
• Must 18 years of age or older
• 1+ years retail sales / customer service experience preferred
• Able to communicate with customers, co-workers and management in a clear and concise manner.
• Ability to execute knowledge from product knowledge training to support with customer service
• Can read and explain product labels
• Can follow direction and perform other duties as assigned by Manager

Competencies Definition

Passionate Learner : Desire to grow and learn.

Flexible & Agile Adapter : Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations.

Talent Builder : Actively learns. Normally, asks questions to gain further information and understanding. Open to feedback.

Effective Communicator : Typically articulates well when sharing information with others and shares information in a timely manner. Asks questions and listens.

Team Builder : Works well with others to get the job done / support the customer. Understands and practices of inclusion.

Customer Focused Partner : Works to meet the needs of external and internal customers.

Results Driver : Holds self to a good work standard. Manages own time, focuses on the right priority and achieves what needs to be done.

Strategic Thinker : Proactively contributes to activity to support strategic plans.

Big Picture Thinker : Understand how the store operates

Problem Solver & Decision Maker : Uses the right information to make good decisions. Has good judgement to make prompt but balanced decisions to inform others and / or the customer.

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

X Task Level High Departmental / Division Level High Project Level High Consultative Level High

The amount of discretion or freedom this position has

X Strict Adherence to Guidelines

Working Conditions / Physical Requirements

The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.