Talent.com
Quality and Customer Relations Manager
Quality and Customer Relations ManagerPrecision Strip • Canton, MI, USA
Quality and Customer Relations Manager

Quality and Customer Relations Manager

Precision Strip • Canton, MI, USA
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Quality

  • E nsure quality metrics are achieved and results communicated.

Create and execute improvement plans as required for sustained achievement.

  • Understands and communicates customer quality expectations to plant associates.
  • Ensures IATF compliance.
  • Facilitate the creation and / or implementation of new or changed quality procedures or guidelines.
  • Ensures all customer complaints are recorded and internal / external corrective actions are completed timely and to the satisfaction of the customer through effective root cause analysis and problem solving.

    • Sales and Customer Interaction

  • Ensures customer satisfaction through quality and service performance as well as relationship development.

    • Ensures relationships developed for key plant customers and end-users.

  • Collaborates with HQ Sales Department for :

    • Customer communication and relationship development

  • Business development
  • Customer forecasts
  • Assists Operations Manager with business plan and growth requirements through development and execution of sales strategies.
  • Leads CSR Team to establish strong customer relationships through communication and delivery of quality and service beyond the customer expectations.

    • Understand customer requirements for quality and service performance metrics.

    Develops and executes improvements plans as necessary.

  • Assists in problem solving of customer issues.
  • Understand customer business for internal forecasting and business development.
  • Communicates information to the appropriate associates to ensure alignment within our organization.
  • Quote / Price services in accordance with Account Manager / Operations Manager.

    • Reference Sales Department Flow Diagram.

    Productivity

  • Responsible for associate staffing, assignments, and scheduling of associates for the QCR department.
  • Ensures the accuracy of ERP (Genesis) customer specificiations and associate instructions to provide a seamless interaction between planning and production.
  • Reports plant capacity, current and forecasted, to Operations Manager.
  • Works with team to determine solutions for capacity information which is not aligned with normal plant operation and / or customer forecasts. Ensures production schedule is effective and efficient. Collaboration with Process Manager required.

    • Continuous Improvement

  • Work together with local plant leadership to take responsibility of quality and improvement strategies in alignment with customer requirements and customer satisfaction.
  • Identify opportunities for modifying, automating, and streamlining processes and make business case recommendations based on analysis.
  • Continuously strives to increase customer satisfaction through improvements of key metrics which may include on-time delivery, carrier wait times, inventory management, and communication with key customers.
  • Works with Process Manager to increase plant efficiency and improve communication.
  • Develops and maintains policies and procedures for QCR Group focused on customer satisfaction and process efficiency; creates KPIs to maintain, track, and improve effectiveness of QCR Group.
  • Take a lead role in change initiatives; never satisfied and always looking to improve.
  • Develop metrics and reporting tools that can be used to measure effectiveness and efficiency of processes or systems
  • Ensures that good communication occurs from the production office to production floor

    • OTHER DUTIES :

  • Key Relationships For Collaboration

    • All Associates

  • Sales Department
  • Interplant Peer Group
  • Shared Service Departments As Necessary

    • Job Posted by ApplicantPro

    serp_jobs.job_alerts.create_a_job

    Quality Manager • Canton, MI, USA

    Job_description.internal_linking.related_jobs
    Transformation Manager- Quality

    Transformation Manager- Quality

    Autoliv United States • Auburn Hills
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Autoliv is the worldwide leader in automotive safety systems.Through our group companies, we develop, manufacture and market protective systems, such as airbags, seatbelts, and steering wheels for ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Sales Training & Quality Senior Manager

    Sales Training & Quality Senior Manager

    Epic Health System Llc • Southfield, Michigan, USA
    serp_jobs.job_card.full_time
    Sales Training & Quality Senior Manager.EPIC Health is a physician-led mission-driven healthcare organization dedicated to delivering accessible high-quality care to communities across Michigan...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Performance & Reward Manager – Variable Pay, Performance and Recognition

    Performance & Reward Manager – Variable Pay, Performance and Recognition

    ABB • Auburn Hills, Michigan, United States
    serp_jobs.job_card.full_time
    This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At ABB, we help indu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Manager In Training

    Manager In Training

    AutoZone • Dearborn Heights, MI, US
    serp_jobs.job_card.full_time
    AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Ple...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Implemented Solutions Contact and Servicing Analyst

    Implemented Solutions Contact and Servicing Analyst

    Credit Acceptance • Southfield, MI, United States
    serp_jobs.job_card.full_time
    Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Regional Safety and Compliance Manager

    Regional Safety and Compliance Manager

    Lineage • Novi, MI, US
    serp_jobs.job_card.full_time
    Develop and roll out safety and compliance processes and programs that support the strategic vision of Lineage Logistics and work with cross functional teams to strengthen performance.Ensure team m...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Quality Improvement Lead - Hybrid in Southfield, Michigan

    Quality Improvement Lead - Hybrid in Southfield, Michigan

    UnitedHealth Group • Southfield, MI, United States
    serp_jobs.job_card.full_time
    At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Manager, Employee Relations, Greenfield Sites

    Manager, Employee Relations, Greenfield Sites

    Ford Motor • Dearborn, Michigan, USA
    serp_jobs.job_card.full_time
    Join us in shaping the future of Ford! As the Manager of Employee Relations for a key business unit within Manufacturing (Greenfield Sites) you will play a crucial role in driving our peoples strat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Team Leader, Customer Experience & Outreach - Inclusive, Results-Driven Leadership (NOVI)

    Team Leader, Customer Experience & Outreach - Inclusive, Results-Driven Leadership (NOVI)

    Crate & Barrel • NOVI, Michigan, US
    serp_jobs.job_card.full_time +1
    We inspire purpose-filled living that brings joy to the modern home.With a team of more than 8,000 associates spanning 130 store and distribution locations across the U. Canada, we achieve together,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Director, Partner Enablement (Corporate Performance Management)

    Director, Partner Enablement (Corporate Performance Management)

    OneStream Software • Birmingham, MI, United States
    serp_jobs.job_card.full_time
    Range applies to US candidates only) + Benefits / Variable Comp / Equity - Range may vary based on experience.Vision, Medical, Life, Dental, 401K. OneStream Software is looking for a Director of Partner...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Quality Program Manager

    Quality Program Manager

    AIAG - Automotive Industry Action Group • Southfield, MI, US
    serp_jobs.job_card.full_time
    Program Manager – Quality Products.This position is responsible for managing key projects and initiatives that support quality improvement across the automotive supply chain.This role ensures succe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Operations Manager

    Operations Manager

    BrightView Landscapes • Pontiac, MI, US
    serp_jobs.job_card.full_time
    The Best Teams are Created and Maintained Here.The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resourc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    New Business Development Manager (Remote)

    New Business Development Manager (Remote)

    Huntsman • Auburn Hills, MI, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    TPU (thermoplastic polyurethane) Division located, this will be a remote position.This position will report to the Head of Commercial Elastomers Americas. We are looking for a high-energy, results-f...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    MPI Technical Quotes Specialist

    MPI Technical Quotes Specialist

    McWane, Inc. • Birmingham, Michigan, USA
    serp_jobs.job_card.full_time
    Birmingham AL (On-Site Schedule).The Technical Quote Specialist is responsible for preparing accurate and timely quotations for complex technical products or services. This role bridges the gap betw...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Training Commodity Manager

    Technical Training Commodity Manager

    Premier Staffing Solution • Auburn Hills, Michigan, USA
    serp_jobs.job_card.full_time
    The Technical Training Commodity Manager is responsible for but not limited to : .Define and develop the courseware for our automotive technical curriculum. Conduct technical training development need...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Construction Manufacturing Quality Manager

    Construction Manufacturing Quality Manager

    Ginosko Modular • Romulus, MI, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    If you believe quality isn't just a checkpoint but a mindset, Ginosko Modular wants you on our team! We're seeking a detail-driven, standards-focused Quality Manager to lead our quality and complia...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Remote Content QA Reviewer

    Remote Content QA Reviewer

    Outlier • Trenton, MI, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    SALT Manager

    SALT Manager

    Plante Moran • Southfield, MI, United States
    serp_jobs.job_card.full_time
    Our "we-care" culture is more than just a motto; it's a promise.From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted