Case Manager

This is a hybrid position with a combination of office and field work.

OBJECTIVE AND POSITION SUMMARY

The Case Manager will play a key role in reducing child maltreatment by delivering Level 3 of the evidence-based Triple P Parenting Program to families with children ages 0–12 in Bernalillo County. This position focuses on providing responsive, trauma-informed, and individualized parenting support to underserved families through brief consultations, case management, and practical skill-building. Responsibilities include facilitating homework assignments to reinforce parenting strategies, identifying behavioral concerns, and making respectful referrals to partner organizations when risk factors are present. The Case Manager will also support outreach and recruitment efforts, maintain accurate documentation, and contribute to ongoing evaluation and reporting to ensure program effectiveness and continuous quality improvement. This role requires strong interpersonal skills, cultural humility, and the ability to work independently across diverse communities including Albuquerque, Paradise Hills, Corrales, Edgewood, Sedillo, Sandia Heights, and Tijeras. Services will be provided in English and Spanish, with translation support available for other languages.

SPECIALIZATIONS

• Child and Family Services
• Expertise in working with families and children, especially in underserved communities.
• Understanding of child development, family dynamics, and parenting challenges.
• Evidence-Based Parenting Interventions
• Familiarity with the Triple P Parenting Program or similar evidence-based models.
• Ability to deliver structured parenting support and behavioral consultations.
• Trauma-Informed Care
• Knowledge of trauma-responsive practices and how to apply them in family support settings.
• Sensitivity to the impact of adverse childhood experiences (ACEs) and family stressors.
• Cultural Humility and Responsiveness
• Experience working with diverse populations, including bilingual and multicultural families.
• Commitment to honoring cultural values, tribal sovereignty, and family voice and choice.
• Case Management and Service Planning
• Skilled in developing, maintaining, and modifying Individualized Service Plans (ISPs).
• Ability to track progress, document outcomes, and coordinate referrals to partner agencies.
• Mental Health Screening and Support
• Proficiency in administering tools like the DASS-21 (Depression Anxiety Stress Scale).
• Understanding of basic mental health indicators and referral protocols.
• Community Outreach and Engagement
• Experience building partnerships with schools, healthcare providers, and community organizations.
• Ability to conduct outreach and recruitment campaigns to engage families.
• Program Evaluation and Reporting
• Competence in collecting and analyzing data for performance measures.
• Ability to prepare monthly invoices, quarterly reports, and final program summaries.
• Bilingual Communication (English / Spanish)
• Fluency in Spanish preferred; ability to work with interpreters for other languages.
• Strong verbal and written communication skills in both languages.
• Flexible Service Delivery
• Comfortable providing services in various formats : in-person, phone, and virtual.
• Willingness to travel throughout Bernalillo County and surrounding areas.
• May require occasional evening or weekend hours to accommodate family schedules or outreach events

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education / Background :

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