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Call Center Advocate

Cypress HCMCincinnati, OH, US

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Job Description

Call Center Advocate

6-Month Contract to Hire

Location

Springdale, OH 45246

General Overview

The Call Center Advocates are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and / or online chat. Employees are to represent the Bank well by presenting a positive, professional image while meeting or exceeding customer expectations.

Responsibilities

Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.

Recognize sales opportunities and refer clients to sales associates

Remain current on products, services, policies and procedures

Resolve customer inquiries or issues with respect to any loan product offered by the Bank

Resolve customer issues through account research and utilization of support materials and resources

Perform customer account transaction and maintenance activities accurately

Strive for first contact resolution of customer inquiries, transactions and problem resolution

Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

Requirements

Prior Customer Service Experience

Call Center, Hospitality, Restaurant, Caretaking, and other relevant areas

Friendly and welcoming presence that demonstrates patience and understanding

High School Diploma

Punctual and Reliable

Work on-site 100% of the time during the contract period

Once converted to a full-time employee, the role will move to a hybrid work model.

Compensation

18 / hr (this is firm across the board for all Advocates)

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Call Center • Cincinnati, OH, US