System Administrator (Cleveland)

Day-to-day :

Insight Global is seeking an AWS Connect Administrator for one of our clients in the Education Management space. They are a growing leader in education, operating schools and educational programs around the world that span a student's life cycle from early learning to higher education. This role will be on-site in Parma, OH, at least 4 days a week, with the potential to work remotely 1 day per week.

Responsibilities include :

• Monitoring system health, troubleshooting issues, implementing security best practices, and optimizing cloud resource usage.
• Deploy and manage AWS Connect contact center solutions.
• Configure and maintain AWS virtual desktop infrastructure and integrate AI tools with AWS services to enhance call center operations.
• Please monitor system performance and quickly troubleshoot issues.
• Implement security protocols and compliance standards.
• Automate routine tasks using AWS automation tools.
• Manage user access and permissions across AWS environments.
• Document system configurations and procedures.
• Continuous learning to keep up with evolving AWS technologies and industry trends.
• Strong communication skills are essential for working effectively with stakeholders and providing technical guidance.

Desired Skills and Experience :