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Account Manager

Account Manager

City Wide Facility SolutionsDayton, OH, US
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Job Description

Job Description

Not Your Typical Account Manager—You’re the Face of Service

You’re not just someone who checks the boxes — you’re the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we’re looking for a Facility Solutions Manager (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services.

This is a people-first role that blends client management, operational coordination, and strategic problem-solving. You won’t be stuck behind a desk — you’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.

What You’ll Be Doing :

  • Serve as the primary point of contact for an assigned group of commercial facility clients.
  • Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
  • Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
  • Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
  • Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
  • Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
  • Use our CRM system to document inspections, manage client data, and route field activities efficiently.

What We’re Looking For :

  • 3–5 years of experience in facilities, route-based account management, or B2B service leadership.
  • Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned.
  • Natural problem-solving instincts and the ability to juggle multiple moving parts.
  • High level of accountability and organization — you own your outcomes.
  • High school diploma required; Bachelor’s degree preferred.
  • Valid driver’s license, clean record, and the flexibility to visit clients throughout the Dayton area.

    • Why City Wide?

    We’re not just in the building maintenance business — we’re in the relationship business . Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

    What You’ll Gain :

  • Competitive compensation with strong uncapped commission.
  • Benefit-rich package : medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
  • Free dry cleaning included — a small perk that makes a big difference.
  • Daily visibility and collaboration with senior leadership — your voice matters.
  • Real room to advance

    • COMPENSATION

    Base Salary, Uncapped Commission, Mileage Reimbursement ($0.70 / mile)

    Total Year 1 : $80,000-$90,000

    Total After Year 1 : $100,000+

    If you're driven by relationships, service, and results — and you want to grow with a company that leads with trust — we want to hear from you!

    City Wide is an Equal Opportunity Employer.

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    Account Manager • Dayton, OH, US