Member Services Manager

Lead Teams. Elevate Service. Make a Daily Impact.

Are you an experienced leader with a passion for delivering exceptional customer service? Town & Country Credit Union is looking for a dynamic Member Services Manager to lead our teller teams across multiple branches in the Eastern Region. This is a great opportunity to take the next step in your career with an organization that puts people first - both our members and our employees.

Key Responsibilities

• Lead and manage teller line staff across multiple branches
• Oversee hiring, onboarding, training, scheduling, and performance management
• Promote a positive work environment that reflects our values and service philosophy
• Monitor branch traffic and adjust staffing levels to meet member needs
• Serve as a mentor and resource for Member Service Representatives
• Support cross-selling and relationship-building efforts in line with our Sales Cultivation Plan
• Track and report on branch sales and service performance
• Ensure compliance with operational procedures and security standards
• Partner with the Regional Retail Manager on branch-wide initiatives and improvements

What We're Looking For

Why Town & Country Credit Union?

At Town & Country Credit Union, our mission is to positively impact those we serve . With over 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley, we are committed to delivering value to our members and fostering a supportive, purpose-driven workplace.

If you connect with these values, you'll thrive here.

Benefits You'll Enjoy

Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success :

If you're a motivated, service-driven leader ready to take on a regional management role, we'd love to hear from you.

Town & Country Credit Union is an Equal Opportunity Employer.

Job Posted by ApplicantPro