Public Service Officer

Salary : $34,091.20 Annually

Location : Lubbock, TX

Job Type : Full-Time

Job Number : P510-5735

Department : Police Department

Division : 5735 - Police Patrol

Opening Date : 11 / 08 / 2025

Closing Date : 11 / 21 / 2025 5 : 00 PM Central

Summary

Assists callers and visitors requesting non-emergency police services. Greets the public entering the North Station Police department lobby and provides them with information or gives them directions as needed.

Essential Functions

• Answer non-emergency telephone lines and assist visitors. May answer emergency calls as required. Must be able to accurately enter various types of information into the department's computer system;
• Keeps records of activities and prepares reports concerning crimes, complaints, accidents, and investigations.
• Determine the nature of the request and take appropriate action. Refer request for service to appropriate division or agency as necessary;
• Interview callers or visitors to obtain necessary information. Must have knowledge of various Federal, State, and Municipal laws to determine the appropriate response. Must have the ability to talk on the phone or in person and record information directly into a computer system;
• Maintain records on activities, reports, requests for service, etc...Perform certain functions required by the Municipal Court.
• Perform various duties at the Police public desk and in the records section as assigned;
• Perform related duties as assigned.

Qualifications

Completion of a high school diploma or the equivalent with an additional one year responsible experience involving public contact; or any combination of relevant education and experience which provides the following :

Knowledge and Abilities

Knowledge of :

Ability to :

Physical Requirements

The City of Lubbock provides a comprehensive, cost effective, health and welfare package. To view the employee benefits click

01

Do you have one year of experience involving responsible public contact?

Required Question