Senior Manager, Quality Engineering

Senior Manager, Quality Engineering – Austin, TX

Do you want to make a global impact supporting a global Digital Financial Services organization? Are you a QA IT leader who excels in a dynamic, fast-paced environment? Does joining a global company that invests in its people and builds their capabilities to adapt, develop, and innovate sound interesting to you? Then it is time to join Western Union as a Senior Manager, Quality Engineering.

Western Union powers your pursuit.

As a Senior Manager, Quality Engineering, you will be responsible for defining testing strategies, methodologies, processes and tool utilization based on best practices and managing a team of Quality Assurance associates to ensure quality solutions are delivered. You will be responsible for identifying engineering quality assurance needs and determining the appropriate solutions. The broad range of responsibilities include leading a quality assurance team, partnering with key stakeholders, both off-shore and on-shore, and delivering on the service level agreements. This includes monitoring on-going risks and providing resolutions, driving process improvements, resource planning & optimization and performance management.

Role Responsibilities

• Develop and implement testing and quality engineering artifacts for new and existing software.
• Ensure that software functionality is implemented according to the product stakeholder needs.
• Recommend improvements to existing software programs, especially for unit tests.
• Log and track system flaws using the JIRA issue tracking system.
• Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams.
• Work with a software development team and Service providers in a geographically distributed structure.
• Ensure the implementation of high-end, business-wide, critical strategy set by senior management.
• Provide direct oversight of quality engineering team, adhering to QA standards and SLAs, and escalating risks and issues to the QE Head and work closely with Engineering Delivery Head to resolve the same.
• Invest time daily on all assigned projects to remove impediments and provide solutions to technical challenges and make escalations as necessary
• Participate in capacity and program planning exercises.
• Manage and mentor 2-4 test leads who will manage a team of 6-10 engineers (FTE & Non-FTE included)

Role Requirements

base salary range is $ 140,000 - 170,000 USD per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview

process or in an offer of employment.

Your US specific benefits include :

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania : Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.