Job Description
Job Description
Install Coordinator Benefits :
- PTO Time
- Flex Schedule
- Get Paid Weekly
- Bonuses
- 401(k) Match @ 4%
- Paid Training, Educational Allowances / Reimbursement for Field-related Courses
- Blue Cross Blue Shield Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Holidays to Celebrate
- Company Events
Full job description Do you want to join our growing, customer-focused, and, dare we say, fun team?Then we want to talk to you TODAY!We're a dynamic, family-owned business with over 45 years of expertise. We're on a mission to be a great place to work, provide industry leading service and continue to grow!We're the go-to experts for plumbing, heating, cooling, and electrical services to keep homes and businesses comfortable all year long. Join us in making every home and business a Customer and MillTown fan. Make this year the first to join the MillTown team. Essential Duties and Responsibilities
Professionally answering the phone in a polite, friendly manner.Advocates for the customer and ensures a quality install experienceResponsible for returning all customer requests within the same business dayBack up for sales lead coordinator to assist in scheduling sales calls for the sales teamPoint of contact for dispatch, warehouse, and install team to ensure each project is coordinated smoothlyResponsible for confirming installations with customer day before install and documenting in CRM softwareManage pending installations weekly by contacting customers and adding notes into CRM softwareEstablish customer rapport to ensure highest levels of satisfaction.Set up jobs in CRM software and maintain / update customer database with complete and accurate informationDispatch install technicians, apprentices and helpers daily.Submit all installed equipment registration and any rebates electronically on customers behalfResponsible for sending out daily scheduling email for all install techniciansAdd all notes and special handling requests to CRM software to ensure accurate information is being relayed to the install team.Communicates to all required departments when a job is scheduled and is the "hub" for installationProcess all install paperwork timely and conduct job costing daily for commissionsCoordinate all inspections with the permit coordinator to make sure all jobs are inspected and complete.Responsible for coordinating all subcontractors to the job and communicating details to customer and techniciansAdditional duties as needed.Desired Skills and Experience
Highly organized with exceptional follow-through abilities.Strong verbal and written communications.High integrity with advanced social skills and ability to make solid connections.Strong desire to be better at your job tomorrow than you are today.Personality that blends well with a fast-paced, goal-driven environment.Thrives in a fast paced environment where interruptions are expected and welcomed!Competitive individual contributor who also loves to win as a team.MillTown Plumbing & Heating Inc. is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.Job Type : Full-timePay : $59,000-65,224 / yearIf you require alternative methods of application or screening, you must approach the employer directly to request this, as Indeed is not responsible for the employer's application process.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record
Job Posted by ApplicantPro
