Medical Support Assistant

Summary

The Charles George Medical Center is currently recruiting for one (1) Medical Support Assistant within the Community Care Service. This announcement is open to current permanent employees of the Chares George VAMC and its surrounding CBOCs.

The MSA is responsible for scanning patient records, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Duties

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VA Careers - Medical Support Assistant :

Total Rewards of a Allied Health Professional

Duties may include but are not limited to :

• The incumbent serves as a Medical Support Assistant in Community Care Service.
• The employee is responsible for initiating and carrying out a variety of administrative and technical duties in support of the Office of Community Care Coordination. This person provides administrative support to coordination of patient care and appointments and logistical factors associated with direct patient care such as the coordination of care between Asheville VAMC, 3 CBOC's and outside facilities, both VA and Community Care.
• Incumbent uses a broad working knowledge of all Community Care programs and services and of the varying priorities and complexities of outside care for specialty services.
• The duties may encompass general clerical duties including, but not limited to, scanning medical records, typing, filing, data entry, scheduling appointments and tests, ensuring the transfer of medical records from and to Asheville VAMC and other facilities, ordering office supplies and necessary forms, timekeeping, if necessary.
• Employee serves as a key contact for Veterans, Veterans' families, and community providers for specialty services, providing information and assistance and acting upon administrative matters in the Veterans' and Asheville VAMC's interest.
• The primary function of the Community Care service is to handle administrative work associated with the authorization, obligation of funds, and processing consults for Community care at the expense of the Department of Veterans Affairs.
• The position requires considerable training and broad working knowledge of and familiarity with the different and complex regulations that are applied to the various fee-based programs and how they are administered and applied.
• It requires independent judgment and decisions made by the incumbent, which will have a substantive impact on the patient and Medical Center.
• The incumbent is directly accountable to the supervisor, Community Care Coordination, but works closely with the Program Manager, Community Care.

Work Schedule : 8 : 00 am to 4 : 30 pm

Pay : Competitive salary and regular salary increases

Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 .

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance : Federal health / vision / dental / term life / long-term care (many federal insurance programs can be carried into retirement)

Telework : ADHOC

Requirements

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Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider :

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification / licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements :

Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; Or

Grade Determinations : G S-05 Experience :

AND

Demonstrated Knowledge, Skills, and Abilities .

Candidates must demonstrate [all of] the KSAs below :

Preferred Experience : Reviewing medical records in a clinic or hospital setting insuring files are complete and documents are filed correctly; scanning documents into an electronic health record; and preparing correspondence for fax, mail, or personal pickup. (a) Ability to utilize health information technology and various office software products. (b) Knowledge of health record documentation guidelines and processes for disclosing protected health information.(c) Ability to manage priorities and coordinate work in order to complete duties within required timeframes, and the ability to follow-up on pending issues.(d) Knowledge of policies, procedures, laws, and regulations governing privacy and release of information. 5 (e) Ability to communicate with individuals from various backgrounds to obtain the desired effect or gaining information by establishing rapport.

Reference : For more information on this qualification standard, please visit

The full performance level of this vacancy is GS-5

Physical Requirements : The work is primarily sedentary. The incumbent is required to sit for various lengths or time as well as some bending, walking, and lifting. Must be able to operate a computer terminal and be able to manage multiple activities at one time.

Education

Note : Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here : If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit :

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration / Operations, Security, and Preparedness (HRA / OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.