Customer Service ManagerVirtualVocations • Santa Clara, California, United States
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Customer Service Manager
VirtualVocations • Santa Clara, California, United States
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A company is looking for a Customer Service Manager to lead and develop a high-performing team while ensuring exceptional service delivery.
Key Responsibilities
Manage and coach a team of Customer Service Representatives and Team Leads, focusing on performance and quality
Optimize standard operating procedures and drive automation of workflows to enhance efficiency
Act as the final escalation point for complex customer issues and monitor customer satisfaction metrics
Required Qualifications
College or University degree required
Minimum 5 years of call center experience, with at least 3 years in a management position
Proficiency in CRM systems and reporting tools
Experience with automation or process-improvement technology
High-speed Wi-Fi connection
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Customer Service Manager • Santa Clara, California, United States
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