Client Service Associate / Social Media Associate

Client Service Associate / Social Media Associate Job Description

Requirements :

• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has "thick skin" and is able to handle potential complaints and unpleasant customers.
• Has a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication / listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.

Possess a strong work ethic and team player mentality .

1+ years of experience in a customer service, social media posting and / or help desk capacity required . Some experience with multiline telephones, online ticketing systems, and personal computers helpful. Practical work experience with Internet Explorer, Microsoft Office, and Adobe Creative Suite (InDesign, Illustrator, and Photoshop) a definite plus!

Responsibilities

Ability to develop and implement a corporate social media strategy

Make 20-30 outbound phone calls per week to existing customers and prospects (based on previous orders) to inquire about repeat orders as well as quote follow up. The results of these calls will be recorded into Printers Plan. In addition, calls will be made to verify the correct buying influence and contact information using lists supplied by management.

The customer service representative will provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in opening accounts. The representative will receive, review and process orders for printed marketing materials. The representative will also explain how to use account features and solve customer application and Internet problems. The customer service representative will receive, document and resolve customer complaints.

Job Type : Full-time

Pay : $18.00 - $20.00 per hour

Expected hours : 30 – 40 per week

Benefits :

Schedule :

Ability to commute / relocate :

Work Location : In person