Information Technology Technician

Job Description

Insight Global is hiring a Campus Technician to service their customer in Manhattan. This role will require technical support for users located on the Wells Fargo campus specifically supporting the users on their trading floor. You will be responsible for assisting with all types of tickets that we receive such as troubleshoot and resolve software issues, hardware issues (provide a hot swap and assist with first time login), WAVE / VDI support, Reimage desktops and laptops, assist with installs, moves, LifeCycle events and EMDL disposal. You will be reimaging users devices via COSMIC utility and transfer end user data. This role will primarily support trading floor users which have taxing demands. The skillset that is needed includes supporting Microsoft Office 365 – specifically Outlook and Excel at a minimum. Experience supporting mobile devices including iPhone / iPad with corporate email and Microsoft Teams via Intune. Being able to multitask, answer phone calls, assist users via Remote Assistant, handle shoulder taps / walk-ups, and prioritize work is also vital.

Required Skills & Experience

• 3-5 Years Experience providing software / hardware support, server, cisco technology knowledge in a professional setting
• Proficiency with troubleshooting / supporting MS office suite of applications including MS Teams outlook and WinOS.
• Prior experience Assisting with administration of Virtual / Desktop / Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident / Request management
• Previous experience working in ServiceNow (a plus) ticketing system or similar
• Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users' desk.
• Strong customer communication and service skills
• Knowledge of two factor authentication
• Must be able to work independently in a fast pace high profile environment
• Able to work onsite at location M-F 8am – 5pm local time with flexibility to stay after 5pm if needed