Manager – Fraud Servicing Strategy – Agentic Commerce

hackajob is collaborating with American Express to connect them with exceptional tech professionals for this role.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

The fraud landscape is dynamic, and the modus operandi are always evolving, with fraudsters becoming ever more sophisticated and leveraging new technology for committing fraud. At the same time, the advent of Agentic AI and Agentic commerce is driving exciting innovations in the payments space but also creating new attack vectors for fraudsters.  Addressing these trends will require rapid and effective decision making, strong collaboration with internal and external partners and a strong external focus to stay plugged in to innovations, new form factors and of course adaptations by fraudsters.

The Agentic Commerce Fraud Risk team is looking for an energetic and high-performing Manager to drive innovation in fraud servicing strategy. This exciting and critical position will be responsible for evaluating victim fraud risk and designing mitigation strategies for agentic commerce use cases. The role works very closely with Fraud Risk colleagues around the globe and with enterprise partners including Global Servicing, Labs, Enterprise Digital, Technology, and ensure we are doing it the right way

Key Responsibilities :

Designing victim fraud risk servicing and claims management strategies for agentic commerce use cases

Defining business requirements for platforms involved in fraud risk prevention strategies.

Specifying end to end test case scenarios across customer fraud risk life cycle.

Establish KPIs and KRIs

Participate in new product development discussions as needed.

Partner across multiple stakeholders to align on business requirements and provide clarifications to product & technology team on feature solutions.

Conduct UAT, post implementation validation and provide launch sign-off.

Partner with fraud risk strategy owners to operationalize the new strategies

Lead updates of documentation and operational controls as new customer features & fraud capabilities are introduced.

Minimum Qualifications :

3+ Years’ experience in product management, strategy, or new product implementation.

Strong project management, communication, and interpersonal skills

Proficient analytical and problem-solving skills, with an ability to analyze data, identify

trends, and evaluate Victim fraud risk scenarios effectively

Ability to navigate through ambiguous problems and be creative

Excellent communication skills with the ability to engage, influence and drive collaboration and alignment towards shared goal

Ability to leverage industry trends and insights in designing new products, customer features & fraud capabilities

Positive “roll-up your sleeves” attitude, a proactive mindset

Preferred Qualifications :

Bachelor's Degree Business, Economics, Sciences, Mathematics, or Engineering related fields preferred

Experience in Fraud risk management

Salary Range : $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.