Account Specialist

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Aurora (IL), United States

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Account Specialist

158790

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products : we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Hybrid | Aurora, IL

Account Specialist

The Account Specialist qualifies new customer leads and facilitates appointments for high potential accounts for assigned field sales reps / key account managers; owns process to increase share of wallet within existing accounts primarily on remote means via the use of technology such as telephone, VS, and online meetings. Primary point of contact for assigned accounts.

Responsibilities :

Maintain strong relationships and rapport with existing customers within territory

Identify, prioritize, and contact new account leads

Collaborate closely with assigned field sales rep or key account manager

Manage customer communications in coordination with field team strategy (e.g., following up on appointment action items, managing relationship with customers, developing leads at new accounts within portfolio)

Build relationships with the customer throughout the sales process

Schedule meetings for field sales reps in region

Solve Sonova customers' largest challenges with 'concierge-like' approach

Follows up with existing customers to ensure high quality customer service is being met

Comply with all local, state and federal laws and requirement

Comply with internal policies and procedures for documenting customer interactions in CRM system on a daily basis

Other duties as assigned

More about you :

Prior experience in Inside Sales, Account Management, and / or Customer Service

Proven ability to solve problems on the fly, proactively and independently

Detail orientated

Strong ability to manage a wide range of tasks in an efficient and organized manner

Ability to build and maintain strong relationships in a remote setting

Excellent verbal and written communication skills

Understanding of sales process and collaboration

Strong desire to provide superior customer service

A minimum of 200Mb / sec download and 10Mb / sec upload speed internet connectivity is required to support any remote / hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact mailto : wholesale.HR@sonova.com

What we offer :

Medical, dental and vision coverage

Health Savings, Health Reimbursement, Flexible Spending / Dependent Care Accounts

TeleHealth options

401k plan with company match

Company paid life / ad&d insurance

Additional supplemental life / ad&d coverage available

Company paid Short / Long-Term Disability coverage (STD / LTD)

STD LTD Buy-ups available

Accident / Hospital Indemnity coverage

Legal / ID Theft Assistance

PTO (or sick and vacation time), floating Diversity Day, & paid holidays

Paid parental bonding leave

Employee Assistance Program (24 / 7 mental health support hotline, 5 company paid counseling sessions and more)

Robust Internal Career Growth opportunities

Tuition reimbursement

Hearing aid discount for employees and family

Internal social recognition platform

D&I focused : D&I council and employee resource groups

• Plan rules / offerings dependent upon group Company / location.

This role's pay range is between : $22 to $30 an hour. This role is also commission eligible / bonus eligible.

How we work :

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

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Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.