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Customer Relations Specialist - Call Center

Customer Relations Specialist - Call Center

Ball HorticulturalWest Chicago, IL, United States
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Job Type

Full-time

Description

Ball Horticultural Company is a global leader in the floriculture industry. Come join our talented Call Center team, providing top tier service to Ball customers who are professional wholesale and retail growers throughout the United States and Canada. Our team's target is excellence in service, resulting in high customer satisfaction.

Why Ball? Join a company and a team where collaboration and inclusivity are at the heart of our work. We'll fill your toolbox with new skills while you help us "Color The World", delivering to our customers the very best service in the industry.

Responsibilities

  • Answer incoming calls, year-round from Ball customers to provide best in class customer service.
  • Qualify potential customers, establishing new accounts.
  • Handle customer concerns, working to provide appropriate solutions.
  • Provide support to customers regarding product selection, placement of orders, order confirmation, order changes, pricing information, and claims entry in a reliable and timely manner.
  • Perform order tracking and investigative work involving plant tags, freight, and back-ordered plant material with necessary follow-up to customers and other interested parties.
  • Cross train in all Customer Relations functions.
  • Assist in executing reports and documents used to help customers rebook orders each season.
  • Handle phone and email inquiries regarding literature requests.
  • Support the department by taking on additional responsibilities and special projects as needed.

Requirements

  • Two years experience of customer service, marketing, or inside sales.
  • Associate or bachelor's degree preferred or equivalent experience in business, marketing, sales and / or horticulture.
  • Proficient in the use of Microsoft Office suite tools (Excel, Word, Outlook)
  • Knowledge of SAP software systems is desirable.
  • Demonstrate experience in working well independently as well as part of a team.
  • Excellent verbal, written, and organizational skills.
  • Strong phone handling and active listening skills.
  • Spanish or French fluency is desirable.
  • Demonstrate Resourcefulness : Think outside of the box to find solutions for customers.
  • Manage Complexity : Make sense of complex situations, with the ability to clearly inform customers.
  • Be A Nimble Learner : Relish the challenge of undertaking new, unfamiliar tasks.
  • Possess Resiliency : Maintain a positive attitude despite adversity.
  • Demonstrate Courage : Readily tackle challenging assignments.

    • Pay Range : $20-22 / hour

    Physical Requirements :

  • Ability to sit / stand 100% of the day
  • Ability to use hands / fingers 100% of the day
  • Ability to lift / carry / move 5 pounds less than 1% of the day

    • Our promise to you :

    We create excitement in the world of flowers and are the first choice for service. We deliver all the best and nothing else! To you, we deliver a work environment and a culture where building long-lasting relationships internally and externally is important. We believe that good communication, sharing ideas and collaborating on projects will set us up for success. We keep both our feet on the ground and are approachable.

    In addition to this we provide a comprehensive Total Rewards package that includes :

  • Medical, dental, life and long-term disability insurance
  • 401k / Profit Sharing Retirement Plan
  • Paid time off benefits including vacation and holidays
  • Tuition assistance
  • Employee Assistance Program and Positive Health programs
  • An onsite subsidized café overlooking renowned display gardens and restored natural areas
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    Call Center Specialist • West Chicago, IL, United States