Senior Technical Program Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Senior Program Manager will lead and motivate our teams by introducing efficient processes, driving innovative and measurable solutions to maximize efficiency for team members, and working in unison with the product and technology teams to create the best experiences for our customers. This role will be responsible for managing programs’ scope through all phases of the life cycle.

The Senior Program Manager will build schedules : monitor the project from initiation through delivery, organizing the interdepartmental activities, ensuring management of interdependencies and managing risks proactively to drive completion of the program. This person will plan, track and monitor work of cross functional teams including but not limited to product management, Engineering, marketing, Field enablement, Customer enablement and program staff, providing technical support and direction. Duties and tasks are varied, needing independent judgment so the person needs to be fully competent in the area of program management expertise.

In order to be successful in this role, you possess a strong attention to detail, have a reputation as someone who focuses on the outcome, brings simplified solutions to complex problems in a technical environment, and does what they say they will do. You must be comfortable operating in a fluid, agile, and team-oriented environment; bringing order to chaos.

This position is an individual contributor role reporting to the Senior Manager, Program Management.

Responsibility

Drive alignment to and execution of high stakes cross-functional initiatives and programs

Oversee end-to-end program execution across teams / groups, including risk management, communication, issue / conflict resolution and dependency management

Collaborate with responsible partners to proactively identify, communicate, manage and mitigate program risks

Organize and lead cadence-based stakeholders / leadership meetings, tracking actions, providing timely communication of program status, schedule, risks, and blockers

Drive process improvements and leverage metrics to improve transparency, overall team performance and efficiency around key cross-org programs

Partner with cross-functional teams to deliver business value in a timely manner while maintaining a high level of quality and transparency

Keep the executive and business teams updated on project timelines and results

Partner with end-to-end implementation teams to define launch plans to identify and mitigate Gaps, Risks, dependencies

Ensure adherence to governance processes and visibility to release management

Evaluate existing processes and procedures. Make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness

Manage teams across disciplines and across geographies (San Francisco, Seattle, etc)

Travel as required (~10%)

Job Designation

Hybrid : Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency : Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role / job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

8+ years leading large scale, complex, cross-functional, global programs for SaaS based products

Ability to develop clear program strategies and high-level program plans

Experience building strong cross-team relationships and partnerships

Ability to synthesize data from various streams and present in a digestible bite size manner to upper management and execution teams

Experience using Google suite, Project organization tools, Atlassian Toolset : Jira, Confluence, Portfolio / Advanced Reporting, etc.

Preferred

Excellent written, verbal communication, and interpersonal skills

Strong business acumen and technical background

Strong organizational skills with ability to deal with ambiguity, multitask and work independently in a fast-paced, ever-changing environment

Equally confident in working with executive team members as working with implementation teams

Skilled at dealing with ambiguity in a rapidly growing and changing environment

Experience in companies in both small and large scale software development organizations.

Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences

Ability to manage multiple stakeholders and expectations

Ability to develop strong cross-team relationships and partnerships in a matrixed environment with multiple stakeholders

Experience building strong cross-team relationships and partnerships

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations :

California : $140,000.00 - $225,075.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area) : $133,800.00 - $197,750.00 base salary

This role is also eligible for the following :

• Bonus : Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock : This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following :

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states : Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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