Employee Experience (EX) and Employee Listening Consultant

Join UsWhere Your Career Is A Force For Good!

By joining the American Red Cross, you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join usWhere your Career is a Force for Good!

Why Choose Us? Joining The American Red Cross is like nothing else it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

What You Need To Know

Seeking a strategic, people-centered Employee Experience (EX) and Employee Listening Consultant to help shape and enhance the employee journey at the American Red Cross. This role supports the design, implementation, and management of initiatives that strengthen engagement and overall experience through effective listening and data-driven insights. The ideal candidate is a proactive, analytical thinker with strong project management skills, a passion for creating a positive work environment, and experience applying employee experience and lifecycle survey best practices (e.g., candidate, onboarding, and exit surveys). The work location for this position is 100% virtual / work from home. While the position can be worked from anywhere in the United States, the preferred work hours are on an East Coast schedule.

Where Your Career Is A Force For Good

As part of the Organizational Effectiveness team, this role helps strengthen the employee experience by supporting the enterprise listening strategy, consulting with HR and business leaders, and partnering across teams to enhance engagement, development, and retention. Key responsibilities include :

• Employee Listening & Insights
• Support the design of employee listening efforts to understand key employee segments and their needs and ensure feedback informs decision-making and contributes to an improved employee experience.
• Identify and recommend appropriate listening channels and methods (surveys, focus groups, social listening, etc.) to gather relevant data and establish a structured approach for collecting, analyzing, and synthesizing employee feedback from various touchpoints in the employee lifecycle.
• Planning & Consultation
• Assess current employee experience data and identify improvement opportunities.
• Contribute to recommendations and planning efforts aligned with business and HR priorities.
• Stay current on trends and best practices in employee experience.
• Initiative Development & Implementation
• Coordinate employee surveys and feedback tools, including design, distribution, and reporting.
• Partner across teams to deliver initiatives that enhance onboarding, development, recognition, communication, and well-being.
• Data Analysis & Reporting
• Support the development of key metrics and tools to measure the impact of employee experience initiatives; collect, analyze, and summarize employee feedback and survey data to help identify trends and areas for improvement.
• Develop presentations and supporting resources that translate insights into practical recommendations.
• Stakeholder Collaboration
• Build relationships with HR and business partners to share insights and inform action plans.
• Partner with communications to help employees stay informed and engaged in EX initiatives.
• Continuous Improvement
• Promote a culture of feedback and improvement through education and data-driven insights.
• Identify and share opportunities to strengthen the overall employee experience.

What You Need To Succeed

Education : Bachelor's degree required. Experience : Minimum 7 years of related experience in engaging employees (or equivalent combination of education and related experience) required. Excellent communication, stakeholder management, and project management skills. Experience with ServiceNow, Qualtrics, and virtual collaboration tools (e.g., MS Teams). Demonstrates professionalism, executive presence, situational adaptability, and ability to influence and persuade others; must display tact and diplomacy in difficult or sensitive situations. Can handle multiple priorities, effectively analyze problems, manage ambiguity, and recommend appropriate solutions in a fast-paced, rapidly shifting, multi-stakeholder environment. Has the ability to work effectively and collaboratively as part of a virtual team. Has operational flexibility to meet sudden and unpredictable business needs, willingness to work outside standard established business hours. Travel : May require up to 10% business travel.

Pay Information

The salary range for this position is $95,000 - 110,000. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. We will review specific salary information at the time of phone screening based upon your location & experience. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

Benefits For You

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.