Direct Wage - Customer Service Technician

Special Instructions

Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following :

• Social Security Number
• Date of Birth
• Age
• Citizenship Status
• Gender
• Ethnicity / Race
• Marital Status
• Applicant Photos
• A redaction guide can be found by clicking here.

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts

Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts

Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College : NACES Members

Job Description

General Statement of Job

The Centers for Learning Excellence (CLE) Customer Service Technician interacts with students, College employees, and community users and performs a wide variety of customer service and office support functions including responding to inquiries and providing general information and assistance to students, College employees, and community users regarding CLE spaces and programs. Assists students, faculty, and community users with utilization of College resources within the CLE.

Specific Duties and Responsibilities

Essential Functions :

Required Education and Experience

To qualify, one of the following must be met :

At least six (6) months of customer service experience, required. Experience in a higher education institution using enterprise systems; e.g. Banner, preferred.

Required Knowledge, Skills and Abilities

Checks, Certificates, Licenses, and Registrations

Security Sensitive position : All applicants are subject to a criminal background check under South Texas College policy. In addition, subject to a federal background check.

Physical Requirements

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Minimum Compensation

$15.75 Hourly

Desired Start Date

January 05, 2026

Posting Close Date (No Close Date if Blank)

19 December 2025 11 : 59pm