Account Manager

Job Description

Job Description

We are offering a permanent employment opportunity for a Medical Customer Service Rep in Ventura, California. This role operates within the healthcare industry and is primarily office-based. As a Medical Customer Service Rep, you will be entrusted with the responsibility of handling inbound and outbound calls, patient enrollment, and repeat order opportunities in a detail oriented manner.

Responsibilities :

• Handle customer queries and resolve inquiries, demonstrating proficiency in various computer programs and CRM.
• Engage in research for problem resolution and communicate the outcomes to customers as required.
• Undertake outbound calls in response to customer inquiries documented on the correspondence or other approved marketing leads.
• Maintain and update all relevant records in PreQ and Direct, adhering to Corporate Compliance Guidelines.
• Ensure adherence to all departmental and corporate policies and / or procedures to set a positive example for co-workers.
• Assist the department's leadership team in achieving departmental goals through task completion and continued training.
• Establish and maintain effective working relationships with customers and co-workers.
• Remain flexible in scheduling to meet the changing business requirements of the position.
• Ensure adherence to safety practices and good housekeeping and quality procedures.
• Perform additional duties as directed by departmental management.
• A minimum of three years of experience as a Medical Customer Service Representative or in a similar role.
• Proficiency in using computer programs and CRM tools effectively.
• Solid knowledge and experience with EHR Systems.
• Demonstrated ability to handle answering inbound calls in a fast-paced environment.
• Experience with Allscripts and Cerner Technologies is desired.
• Proven ability in handling authorizations accurately and promptly.
• Comprehensive understanding of benefit and billing functions.
• Prior experience in a call center or customer service environment is a must.