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Community Coordinator
Community CoordinatorThe Loading Dock • Raleigh, NC, US
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Community Coordinator

Community Coordinator

The Loading Dock • Raleigh, NC, US
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Job Description

Job Description

Description

The Community Coordinator serves as the welcoming face of Dock 1053, creating a warm, member-focused environment while ensuring the campus remains clean, functional, and “host ready” at all times. This role blends hospitality, light facilities management, and community engagement by supporting daily operations, preparing shared spaces, and building meaningful relationships with members and guests. The Community Coordinator also assists with tours, onboarding, and member events to strengthen connectivity across the campus. Success in this role is measured by operational excellence, budget stewardship, and a consistently positive member experience.

Key Responsibilities

Core Responsibilities

  • Cultivate Community : Welcome and connect with each guest and member
  • Keep facilities “host ready” : Clean, stocked and functioning at all times
  • Control Expenses : Manage campus budget

Core Competencies

  • Hospitable : Interpersonal skills, be a connector, make guests & members feel welcome.  Proactively anticipate and meet member needs.
  • Tenacious : Be persistent in the pursuit of operational excellence, sales, & relationship building.
  • Problem Solver : Be able to pivot and adapt as challenges arise.

    • Core Metrics for Success

  • 95% fulfillment on facility walkthroughs
  • 95% of campus expenses within budget
  • Collaborate with CEM on at least 2 intentional member events that promote connectivity

    • Routines & Disciplines

    Daily Routines & Disciplines

  • Opening / closing checklist
  • Daily check-in with manager
  • Front desk coverage
  • Connect with members
  • Maintain bathrooms, kitchen, conference rooms and coworking areas
  • Review daily conference room bookings & prep accordingly
  • Maintain conference rooms and ensure the rooms are reset after each meeting and stocked
  • Verify all tech is working (speakers, projectors, conference rooms, Nest cams, printers, etc.)
  • Conduct walk-in & scheduled tours as needed
  • Fill out tour form to notify CEM of any scheduled or walk in tours
  • Sort inbound and outbound mail

    • Weekly Routines & Disciplines

  • Order supplies (coffee, office supplies, etc.)Manage & track campus expenses
  • Prep for any upcoming member events to include : supplies, communication, and flyers
  • Clean out the fridge
  • Refresh all supplies in conference rooms (check markers, IT, etc.)
  • Ensure new logos are up for new members (follow new member onboarding SOP)
  • Manager touch base
  • Conduct new member onboarding in collaboration with CEM

    • Monthly Routines & Disciplines

  • Coffee pot deep cleaning
  • Plan member events
  • Fridge deep cleaning
  • Plan new member onboarding
  • Reorganize the kitchen as needed
  • Check the first aid kit - restock as needed
  • Organize inventory and storage, if needed

    • Quarterly Routines & Disciplines

  • Deep cleaning - trash cans and recycling bins in public spaces
  • Purge any random lost & found items
  • Wipe down chair and table legs
  • Change fridge water filters Quarterly 360 Reviews
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    Community Coordinator • Raleigh, NC, US

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