Client Relationship Manager

At Pitney Bowes we do the right thing the right way. As a member of our team you can too.

We have amazing people who are the driving force the inspiration and foundation of our company. Our thriving culture can be broken down into four components : Client. Team. Win. Innovate.

We actively look for prospects who :

Are passionate about client success.

Enjoy collaborating with others.

Strive to exceed expectations.

Move boldly in the quest for superior and best in market solutions.

Job Description :

Pitney Bowes is hiring for a full-time Client Relationship Manager at our Grand Prairie TX presort facility.

Join our team and earn $ / annually.

As part of our commitment to a flexible work schedule this role does not have a set amount of vacation per year.

You are :

A results driven contributor who can manage all client activity while helping our customers receive the maximum results on their mailing campaigns in accordance to USPS regulations. You are a Performance-driven team player who possesses clear verbal and written communications skills and who can be relied upon to exercise sound judgement when managing the expectations of our internal and external clients.

You will :

Manage and build client relationships with small to mega clients to encourage new and repeat business opportunities

Develop and facilitate the proposal process for assigned clients including budget and pricing development proposal writing contract negotiations and other client services

Manage Pitney Bowes Presort Services relationship with assigned clients by actively preventing issues

Notify clients senior management and / or Pitney Bowes Presort Services management of issues or changes required to enhance and maintain client retention

Provide in-depth analysis and presentations to senior level management

Actively engage representatives of named accounts frequently in person and independently develops client relationships to ensure and maintain client retention

Analyze and evaluate required reporting to assure volumes pricing and quality are appropriate and service level requirements are met

Work with USPS and functional department management and advises and provides recommendations to clients to improve mail quality (i.e. Critical Entry Time readability mail piece design etc.)

Develop a deep understanding of assigned clients products and long-term business strategies and identifies additional revenue and business opportunities

Make recommendations and presents proposals to decision makers to increase revenue and profitability

Negotiate contract renewals

Negotiate contract agreements with existing clients that do not have a signed agreement with Pitney Bowes Presort Services to obtain formal agreements

Prioritize plans and communicates regulatory changes for assigned clients and works with them to execute

Develop an effective contract strategy that is measured by the preservation and protection of assigned clients

Determine required contract changes as a result of regulatory changes and negotiates updated contract terms with assigned clients

Represents Pitney Bowes Presort Services at industry events and tradeshows

Obtain within the first year of employment and maintains MDP (Mail Design Professional) Certification

Other duties as assigned

Your Background :

As aClient Relationship Manager you have :

A minimum of 3-5 years of applicable work experience

Ability to develop and grow long-term client relationships

Strong communication and negotiation skills including the ability to adapt style as needed

Computer skills using Microsoft Office

Ability to make sound decisions with the information at hand

Ability to organize prioritize and handle multiple work assignments with frequent interruptions

Detail oriented a must

Excellent verbal written and interpersonal communication skills

Effective listening and negotiation skills

Our Team :

Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS. For completing this work Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network providing optimal postage savings.

We will :

Provide the opportunity to grow and develop your career

Offer an inclusive environment that encourages diverse perspectives and ideas

Deliver challenging and unique opportunities to contribute to the success of a transforming organization

Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race color sex religion national origin age disability (mental or physical) veteran status sexual orientation gender identity or any other consideration made unlawful by applicable federal state or local laws.

All qualified applicants including Veterans and Individuals with Disabilities are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Required Experience :

Manager

Key Skills

Business Development,Sales Experience,Loyalty Marketing,Portfolio Management,Wealth Management,Financial Services,Algebra,Territory Management,Banking,Relationship Management,Customer relationship management,Geometry

Employment Type : Full-Time

Experience : years

Vacancy : 1