Healthcare Member Services Representative (162956)

A-Line Staffing Solutions, LLC is now hiring a Healthcare Member Services Representative in Akron, OH . This role offers a $19.50 / hour pay rate and is full-time, 40 hours per week .

If you are interested in this position, please contact Austin Faris at

586-710-7941

or

afaris@alinestaffing.com

Healthcare Member Services Representative Compensation

Pay : $19.50 per hour

Benefits : Available to full-time employees after 90 days of employment

401(k) : Company match available for full-time employees with 1 year of service

Healthcare Member Services Representative Highlights

This position is a contract assignment with potential for permanent hire based on attendance, performance, and business needs

Shift : Day, 08 : 30 AM – 05 : 00 PM

Healthcare Member Services Representative Responsibilities

Provide personalized service to members by phone, electronically, or in person regarding enrollment, benefits, eligibility, billing, claims, and authorizations

Record and route member inquiries and complaints accurately

Meet or exceed departmental production and quality standards

Demonstrate empathy and professionalism in all customer interactions

Maintain knowledge of health insurance practices, internal systems, and regulations

Exercise independent judgment and problem-solving to address member concerns

Maintain confidentiality of member health and business information

Complete all tasks with integrity and cooperative communication

Healthcare Member Services Representative Requirements

Education : High School diploma or GED required; college experience preferred

Experience : 1+ year of customer service or administrative support; healthcare, Medicare, or health insurance experience strongly preferred

Skills & Competencies :

Strong verbal and written communication

Comfortable using Windows-based systems and standard office equipment

Effective time management and organizational skills

Ability to work in a remote setting if needed

Physical Demands

Prolonged sitting

Bending, stooping, stretching

Lifting up to 20 pounds

Manual dexterity for computer and office equipment