FIELD SERVICE SUPERVISOR

Job Description

Job Description

Position Description : FIELD SERVICE SUPERVISOR

At Day & Nite, we specialize in providing top-notch HVAC, refrigeration, and commercial kitchen equipment repair services to a wide range of clients. With years of experience in the industry, we take pride in delivering exceptional service and support to our customers. We are currently looking for a dedicated Field Service Supervisor to join our dynamic team. As a Field Service Supervisor at Day & Nite, you will be responsible for overseeing the performance of our field technicians, ensuring exceptional service delivery, and maintaining high standards of customer satisfaction. Reporting directly to the Field Service Manager, you will play a key role in managing technician operations, ensuring adherence to safety protocols, and providing training to ensure the highest level of technical proficiency.

Key Responsibilities :

tResponsible for maintaining consistent communication with the FSM or direct report throughout the day.

tAct as a primary contact for technical and field-related issues with 24 / 7 phone accessibility. The FS must always be reachable by phone, make arrangements as needed, and respond to emails when required.

tProblem solver / technical assistance / deal with customer issues / technician quarrels

tResponsible for the coordination with Procurement in receiving and distribution of parts

tCoordinate weekend and after-hours service calls with the on-call technician

tAssist technicians with challenging parts research when all resources have been exhausted, and if need be, liaison between the technician and the Procurement and, or the manufacturer

tThe team must stay intact and operate at the highest level. It is up to the FS to coordinate with Logistics when a technician needs to be pulled from a job if they get stuck, or rerouted

tThe Field Supervisor will be responsible for scheduling and conducting Service / Safety meetings with the technicians.

tThe Field Supervisor will coordinate with the Business Manager to run and scrutinize GPS reports for payroll and follow up on customer quotes.

Requirements :

tMinimum of 5 years of experience in HVAC, Refrigeration, and / or commercial cooking equipment repair, with at least 2 years in a supervisory role.

tStrong knowledge of HVAC systems, commercial cooking equipment, Refrigeration, and troubleshooting techniques.

tExcellent leadership, communication, and interpersonal skills.

tAbility to manage multiple tasks and priorities in a fast-paced environment.

tAbility to read and interpret technical manuals, schematics, and blueprints

tValid HVAC Technician Certification (EPA, NATE, etc.) and other relevant certifications preferred.

tStrong organizational and time management skills.

tAbility to work flexible hours and be on-call as needed.

tValid drivers license with a clean driving record.

tFamiliarity with service management software and tools is a plus.

Benefits :

tCompetitive pay with opportunities for increases based on performance and skills development

tHands-on training and mentorship from experienced professionals

tCareer growth opportunities within the company

tHealth insurance with generous company contribution

tDental, Life Insurance, Disability, and Vision

t401K plan with employer match

tVacation and sick days

tPaid holidays

30.00 - $40.00 Annually